Overview
A rapidly growing national personal injury law firm is seeking a skilled professional to support attorneys and case managers in the pre-litigation phase of personal injury claims. This role offers the opportunity to make a measurable impact, grow professionally, and work alongside a dedicated team.
Responsibilities
- Assist in reviewing and assessing the merits of personal injury claims by organizing, reviewing, and summarizing records, documents, and evidence to support early case evaluation and valuation
- Support claims development from intake through resolution by gathering documentation, summarizing liability and damages, and ensuring complete, accurate case files prior to demand
- Prepare and organize demand packages, including medical summaries, billing summaries, liability documentation, and supporting evidence to maximize claim value and facilitate negotiations
- Serve as a primary point of contact for clients during the pre-litigation phase, providing updates, requesting documentation, explaining processes, and maintaining compassionate, consistent communication
- Communicate with insurance carriers to confirm coverage, provide documentation, track claim status, and assist attorneys in negotiating settlements
- Maintain organized electronic case files, track deadlines and treatment progress, update case management systems, and ensure all pre-litigation milestones are met efficiently
- Uphold professional ethics, confidentiality, and compliance with all applicable legal rules, firm policies, and regulatory requirements
How This Role Drives the Business
- Maximizes case value through strong advocacy, sound judgment, and strategic litigation execution
- Moves cases efficiently through the litigation lifecycle to support faster resolutions and healthier cash flow
- Protects and elevates the firm’s brand through professionalism, preparation, and credibility with courts, opposing counsel, and clients
- Reduces risk and rework by spotting issues early, making decisive recommendations, and communicating clearly across teams
- Supports scale by following and improving litigation processes that allow the firm to grow without sacrificing quality
Success Metrics (First 6–12 Months)
- Consistently move cases toward resolution by keeping files organized, complete, and settlement-ready
- Proactively identify missing records, gaps in treatment documentation, and next steps to increase case value
- Communicate clearly and compassionately with clients, building trust and confidence
- Support attorneys and case managers by reducing administrative burden and improving efficiency
- Contribute to timely, favorable settlements and high client satisfaction
Qualifications
Required:
- 2–6 years of experience supporting personal injury pre-litigation matters on cases in Tennessee
- Strong organizational skills with exceptional attention to detail
- Ability to manage a high-volume caseload in a fast-paced environment
- Strong written and verbal communication skills
- Experience requesting, reviewing, and summarizing medical records and bills
- Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team
Preferred:
- Bachelor’s degree or Paralegal Certificate (not required)
- Experience in high-volume or fast-growing law firms
- Familiarity with personal injury claims processes and insurance procedures
- Experience with case management software (e.g., Filevine, Clio, SmartAdvocate)
- Comfort working in evolving systems and processes
Compensation & Benefits
- Salary range: $55,000 - $75,000 USD per year
- Remote position, Tennessee-based
Location