Pre-Litigation Case Manager, Tennessee or Arkansas (Remote)

Overview

This role supports clients at one of the most difficult moments of their lives—after an injury when they feel overwhelmed and unsure what comes next. The Case Manager serves as a dedicated advocate and owns the client relationship from the first welcome call through settlement, ensuring clients feel heard, supported, and confident that someone is actively working for them.

This is a fully remote position.

Responsibilities

• Own the client relationship from day one through settlement, including the Welcome Call
• Serve as the client’s dedicated advocate, connecting clients to the right care quickly and guiding them through a stressful experience with confidence and compassion
• Drive cases forward with urgency, progressing through each phase with precision and purpose
• Build demand packages that tell a compelling story and negotiate toward outcomes that make a real difference
• Act as the source of truth for each case, using technology to stay sharp and ensure nothing is missed
• Maintain full ownership of matters (not a hand-off role)

Requirements

• 2–6 years of experience supporting Personal Injury pre-litigation matters on cases in Tennessee
• Strong organizational skills and exceptional attention to detail
• Ability to manage a high-volume caseload in a fast-paced environment
• Strong written and verbal communication skills
• Experience requesting, reviewing, and summarizing medical records and bills
• Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team

Preferred Qualifications

• Bachelor’s degree or Paralegal Certificate
• Experience in a high-volume or fast-growing law firm
• Familiarity with Personal Injury claims processes and insurance procedures
• Experience with case management software (e.g., Filevine, Clio, SmartAdvocate)
• Comfort working in evolving systems and processes

Compensation & Benefits

• Base Salary: $66,000.00 to $76,000.00 per year, commensurate with experience (Remote, Tennessee)
• Performance-based bonus eligibility
• Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • HSA
  • Life insurance
  • Disability coverage
  • Paid time off
  • Parental leave

Location

Remote — Tennessee

Equal Opportunity

The organization is an equal opportunity employer. Employment decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era, or any other category protected by Federal or State law.

AI & Automated Decision-Making Notice

Artificial intelligence (AI) and automated decision-making tools may be used to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics such as work experience, education, and skills relevant to the position based on information provided in application materials (e.g., resume and application responses).

All adverse decisions affecting candidacy are reviewed by a human member of the Talent Acquisition team before being finalized. AI does not make the final decision.