Pre-Litigation Case Manager, Washington State

Overview

This role supports clients during one of the most stressful moments of their lives—after injuries, when they’re overwhelmed and unsure what comes next. You’ll serve as the client’s dedicated advocate, owning the client relationship from the first welcome call through settlement. Success in this position means clients feel heard, supported, and confident that someone is actively working on their behalf.

This is a fully remote, full-time position.

Responsibilities

• Own the client relationship from day one through settlement (Welcome Call included)
• Act as the client’s dedicated advocate, connecting clients to appropriate care quickly and guiding them through a stressful process with confidence and compassion
• Drive cases forward with urgency, moving through each phase with precision and purpose
• Build demand packages that present a compelling story and negotiate toward meaningful outcomes
• Serve as the source of truth for each case you manage, using technology to stay sharp and ensure nothing is overlooked
• Maintain full ownership of matters (not a hand-off role)

Requirements

• 2–6 years of experience supporting Personal Injury pre-litigation matters on cases in Washington state
• Strong organizational skills with exceptional attention to detail
• Ability to manage a high-volume caseload in a fast-paced environment
• Strong written and verbal communication skills
• Experience requesting, reviewing, and summarizing medical records and bills
• Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team

Preferred Qualifications

• Bachelor’s degree or Paralegal Certificate
• Experience in a high-volume or fast-growing law firm
• Familiarity with Personal Injury claims processes and insurance procedures
• Experience with case management software (e.g., Filevine, Clio, SmartAdvocate)
• Comfort working in evolving systems and processes

Compensation & Benefits

• Base salary: $74,200 to $92,000, commensurate with experience
• Medical, dental, and vision insurance
• 401(k) with company match
• HSA
• Life insurance
• Disability coverage
• Paid time off
• Parental leave

Location

• Fully remote
• Work must be performed in the location where compensation is determined by applicable local law.

Equal Opportunity Employer

The organization is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Disclaimers

• This is a full-time employee position. It is not open to independent contractor or consulting arrangements.
• Compensation is determined by the location where the work is performed and is subject to applicable local law.
• Each affiliated entity may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. AI may assess job-related qualifications and characteristics such as work experience, education, and skills relevant to the position based on information provided in application materials.
• Adverse decisions affecting candidacy are reviewed by a human member of Talent Acquisition before being finalized; AI does not make the final decision.