Pre-Litigation Operations Manager

Overview

The organization is seeking a Pre-Litigation Operations Manager to oversee the day-to-day operations of the firm’s pre-litigation team. This role will manage Case Managers and their Team Leads, ensuring workflows run efficiently, accurately, and in alignment with firm standards. You’ll connect legal teams and operations/performance to help cases move smoothly from intake through litigation while maintaining quality, compliance, and productivity.

This position is part of a fully remote team.

Responsibilities

• Directly manage, mentor, and support pre-litigation paralegals and team leads

• Assign workloads, monitor performance, and ensure coverage across all teams

• Conduct regular check-ins, performance reviews, and coaching sessions

• Assist with hiring, onboarding, and training of new paralegals and team leads

• Foster a collaborative, accountable, high-performing team culture

• Oversee case workflows to ensure timely progression

• Identify workflow bottlenecks and implement process improvements

• Coordinate with attorneys to ensure paralegal support aligns with case strategy

• Ensure accurate case documentation, reporting, and data entry

• Develop, maintain, and refine standard operating procedures for pre-litigation support

• Ensure compliance with firm policies, ethical standards, and jurisdictional requirements

• Monitor case metrics and KPIs to evaluate efficiency and performance

• Implement best practices to improve productivity, quality control, and client service

• Work closely with intake, medical records, demand, litigation, and settlement teams

• Serve as a point of contact for operational issues affecting case flow

• Communicate staffing needs, workload trends, and operational challenges to leadership

Requirements

• 5+ years of experience in a law firm environment, with pre-litigation and/or litigation cases
• Prior experience managing paralegals or legal support staff required
• Strong understanding of personal injury or civil litigation processes (preferred)
• Excellent organizational, leadership, and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with case management systems and legal software
• Leadership and team development
• Process optimization and operational oversight
• Strong attention to detail and a deadline-driven mindset
• Problem-solving and decision-making abilities
• Clear and professional communication

Preferred Qualifications

• Strong understanding of personal injury or civil litigation processes

Compensation & Benefits

• Base Salary: $109,900 - $141,100, commensurate with experience
• Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • HSA
  • Life insurance
  • Disability coverage
  • Paid time off
  • Parental leave

Job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.

Equal Opportunity

Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

AI Use Notice

The employer may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics (such as work experience, education, and skills relevant to the role) based on information provided in application materials. All adverse decisions are reviewed by a human member of the Talent Acquisition team before being finalized; AI does not make the final decision.