Principal IP Laws Consultant

Overview

A Principal IP Consultant position is available to provide expert intellectual property law guidance to large and complex US-based clients. This role involves hands-on IP law implementation combined with high-impact client engagement, supporting governance, risk mitigation, and continuity for high-value accounts. The consultant will act as a key liaison between clients and internal teams—including Customer Success, Account Management, and Technical Consultants—to ensure timely resolution of urgent issues. Contributions to docketing best practices, client education, and improvements to IP solutions are also expected.

Responsibilities

• Maintain and demonstrate expert understanding of at least one IP Management System (IPMS), starting with Memotech, from both legal subject matter and product functionality perspectives.
• Collaborate with product teams to strategize future system enhancements and product evolution with customer interests in mind.
• Enhance customer experience and retention by resolving client inquiries related to IP laws promptly.
• Serve as the IP laws subject matter expert in client meetings, managing end-to-end execution, strategizing, and problem-solving client issues.
• Manage client issues through Salesforce case creation, maintain a client issues tracker, and collaborate across teams (including IP Renewals, Product/Technical Support, EDT, Supplier Management, and Customer Success Managers) to ensure timely resolution.
• Follow IP laws Salesforce processes to accurately track and process support tickets.
• Support efforts to proactively identify and remove at-risk clients from the Risk Register.
• Provide guidance and support to Customer Success Managers to help resolve customer issues effectively.
• Assist the Professional Services team with client requests as needed.
• Participate in regular touch bases with Customer Success Managers, product leads, and other stakeholders.
• Collaborate closely with other Memotech IP Laws Consultants to deliver timely, comprehensive responses to client inquiries, including direct communication and client education.
• Attend in-person, customer-facing events, conferences, and client visits primarily in the US to deliver IP laws information sessions.
• Draft and test requirements definitions for IP law updates, particularly those driven by client support cases, to support timely, high-quality IP law releases.
• Contribute to the creation and maintenance of product documentation including Best Practice guides and Docketing guides.
• Liaise with product teams on new system functionality needs and manage stakeholder engagement for change deployment; work closely with software developers to escalate and resolve system and functionality issues.
• Participate in post-production issue review meetings.
• Conduct weekly check-ins with the IP laws teams located in Noida and Belgrade.
• Capture, track, and report key metrics related to Memotech law implementations.
• Participate in strategic initiative projects across the IP laws team.

Requirements

• Bachelor’s degree in Law, Intellectual Property, or a related field, or equivalent relevant work experience.
• Minimum of 7 years of experience in the intellectual property industry.
• At least 5 years of experience with portfolio management software (preferably Memotech), docketing practice, or IP law calculations.
• Advanced knowledge and understanding of patent rules and procedures of the USPTO, EPO, PCT, WIPO, and other national and international governing bodies.

Preferred Qualifications

• Experience with IP consulting or client management, with the ability to navigate complex and challenging client situations.

Compensation & Benefits

United States:

• Base salary range: $108,000 - $130,000 USD per year.
• Eligible for bonus earnings.

Canada:

• Base salary range: $112,000 - $135,000 CAD per year.
• Eligible for bonus earnings.

Individual pay is based on experience, education, skills, expertise, and other relevant factors.

Benefits include medical, dental, prescription drug coverage, life insurance, 401(k) with match (US), long-term disability coverage, vacation, sick time, volunteer time, discount programs, and more.

Location

This is a full-time, permanent position focused on supporting North American clients, with in-person events primarily in the US. The role reports to the Senior Manager of IP Laws and involves collaboration with global teams including those in Noida and Belgrade.