Rechtsanwaltsfachangestellter (m/w/d) Rechtsschutz statt Kanzlei

Overview

The organization is seeking support in the area of legal expenses insurance. After a structured onboarding process, you will learn the insurance line and the system landscape and progressively take on responsibilities.

Responsibilities

• Process simple benefit and claim cases in legal expenses insurance, both by phone and in writing
• Serve as the first point of contact for customers reporting a legal protection case
• Review insurance cases against defined criteria and insurance contract terms
• Explain contract and benefit details in a clear and understandable manner
• Decide on cost coverage within defined guidelines, e.g., for initial legal advice by attorneys, mediation, or standardized legal cases
• Accurately record case details, document them, and maintain benefit cases in internal systems
• Coordinate with customers, attorneys, and internal specialist departments
• Route requests to an expert network or specialized colleagues as appropriate
• Work in compliance with insurance contract terms as well as data protection and compliance requirements

Requirements

• Completed training, e.g., as Rechtsanwaltsfachangestellte:r, Justizfachangestellte:r, Verwaltungsfachangestellte:r, or in a commercial field
• Alternatively: degree or legal background, e.g., law, business law, public administration, or the first legal state examination
• Advantageous: experience in claims handling, customer advisory, administration, insurance, or a legal environment
• Good general legal knowledge and interest in legal expenses insurance
• Enjoy phone and written customer service/advisory work
• Structured, careful, and reliable working style
• Strong service orientation, empathy, and clear communication
• Very good German language skills (spoken and written)

Compensation & Benefits

• Flexible work options after onboarding: 50 to 100% mobile work with a presence week each quarter or a balanced combination of office and mobile work (depending on your place of residence)
• Work-life balance: fixed working hours plus flexitime
• Transparent salary scale and reliable framework conditions
• Electronic time tracking
• Subsidy for the Job / Deutschlandticket
• Very good public transport connections in the heart of Dresden
• Team and company events (regular)
• Employee benefits: Corporate Benefits, Jobrad leasing, and Urban Sports Club membership

Location

Dresden (very good public transport connections in the heart of Dresden)