Recovery Litigation Relationship Manager

Overview

This role involves overseeing management of a growing litigation caseload of defaulted loans across 3 national litigation networks and over a hundred local attorney offices.

Responsibilities

• Provide oversight on 10,000+ active litigation placements with the attorney network across Personal Loans, Student Loans, and Credit Card accounts.
• Review each network’s caseload and support optimization of execution, including assistance with preparations for hearings, mediations, arbitrations, and trials.
• Review individual cases, assess proposed pleadings and settlement arrangements, and ensure proper documentation is available and provided as the case demands.
• Serve as a cross-functional liaison between the external litigation network and the organization’s in-house counsel, including legal matters that span both sides (e.g., a customer’s motion to compel arbitration).
• Maintain regular engagement with internal partners, including Compliance, Finance, Internal Audit, and Third Party Risk Management.
• Partner with a Recovery analyst to track performance at the network, state, and product level, introduce key industry metrics/KPIs, and deliver regular portfolio reporting to management.
• Evaluate the current litigation engagement model to improve internal processes and platforms by identifying workflow gaps and implementing operational enhancements to increase efficiency.
• Manage multiple complex litigation matters simultaneously while adapting to changing priorities and deadlines.

Requirements

• 5 years minimum litigation paralegal experience, preferably managing a caseload of defaulted consumer loans at a FinTech or large bank, or at a law firm or in-house legal department.
• Bachelor’s degree with ABA paralegal certification or Associate’s/Bachelor’s degree in paralegal studies.
• Significant experience using a litigation case management platform similar to Legal Tracker, CounselLink, or a relational database used to manage litigation caseload.
• Strong analytical and problem-solving skills, with stellar written and verbal communication and keen attention to detail.

Preferred Qualifications

• Experience with Convoke’s suite of products, ideally Convoke Origin, Pulse, and CRM.
• Knowledge of litigation scoring models and the variables that inform their performance.
• Experience executing post-judgement remedies (liens, garnishments, dormant judgement sales, etc.).
• Expertise in data management, dashboard development, and statistical analysis, with the ability to communicate data metrics and insights to key stakeholders and leadership.

Compensation & Benefits

• The base pay range for this role is listed below.
• Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

For information about comprehensive and competitive benefits, refer to the organization’s Benefits page.

Location

• Due to insurance coverage issues, the organization is unable to accommodate remote work from Hawaii or Alaska at this time.