Senior Legal Operations Manager

Overview

A partner organization is seeking a Senior Legal Operations Manager based in the United States. This role offers a high-impact opportunity to shape and scale the operational backbone of a global Legal function. The position involves acting as a strategic partner to Legal leadership by managing systems, workflows, and data that enable efficient, transparent, and scalable legal service delivery. It combines hands-on platform administration with strategic process improvement across contracting, intake, matter management, and reporting.

Responsibilities

• Define and execute the Legal Operations roadmap in partnership with Legal leadership, leading cross-functional initiatives from design through implementation
• Administer and optimize the Contract Lifecycle Management (CLM) platform, including workflows, templates, clauses, user access, and integrations
• Manage the legal matter management system, including intake, triage, matter tracking, outside counsel coordination, and e-billing processes
• Develop and maintain dashboards and KPIs to track legal operations performance such as cycle times, volume, SLA adherence, spend, and efficiency metrics
• Translate operational data into actionable insights and recommendations for Legal leadership and stakeholders
• Build and maintain legal process documentation, playbooks, and self-service resources to improve consistency and scalability
• Support legal budget planning, vendor onboarding, and outside counsel management in collaboration with Finance and Legal leadership
• Drive continuous process improvement and automation initiatives across legal workflows and systems

Requirements

• Minimum 5 years of experience in Legal Operations, contract operations, or business operations within a corporate environment
• Proven experience administering and optimizing CLM platforms, including workflow design, reporting, and user enablement
• Experience with legal matter management systems and intake/ticketing workflows
• Strong analytical skills with the ability to build dashboards, interpret data, and drive operational improvements
• Experience managing or supporting legal spend, e-billing, or outside counsel processes is highly desirable
• Strong communication and stakeholder management skills with the ability to influence without authority
• Ability to lead process improvement initiatives and manage cross-functional projects end-to-end
• Bachelor’s degree or equivalent professional experience (J.D. not required)
• Familiarity with legal tech ecosystems and automation tools is a plus

Compensation & Benefits

• Competitive base salary with performance-based bonus eligibility
• Comprehensive health, dental, and vision insurance starting on day one
• 401(k) retirement plan with company matching contributions
• Unlimited paid time off plus paid holidays and volunteer days
• Paid parental leave for all parents, with extended leave for birthing parents
• Mental health support, wellness resources, and employee assistance programs
• Flexible remote work environment across the United States
• Professional development resources, including learning platforms and training programs
• Legal, identity protection, and additional voluntary benefits options

Location

• United States (remote work environment)