Senior Manager, Legal Technology, Operations & AI Enablement

Overview

A rapidly growing legal department within a technology-driven grocery delivery organization is seeking a Legal Operations Leader to build and lead the legal operations, technology, and AI enablement strategy. This role will develop infrastructure, tooling, and team capabilities to enhance the efficiency, intelligence, and accountability of the legal function.

Responsibilities

• Build and manage a high-performing legal operations team with clear direction, performance management, and organizational support capacity.
• Develop and deploy an AI enablement program, including evaluation, deployment, and integration of AI-powered tools into attorney workflows to reduce manual work and upskill legal professionals.
• Execute and scale legal and business operations initiatives such as Go-To-Market strategies, CPQ implementations, and contract workflows supporting new ad formats and retailer engagements.
• Continuously improve contract lifecycle management (CLM) systems and cross-system integrations, collaborating with procurement, accounting, HR, sales, deal desk, IT, and engineering teams.
• Manage outside counsel operations with clear accountability, including enforcing billing guidelines, managing e-billing systems, conducting law firm evaluations, and establishing spend reporting.
• Build and maintain knowledge management infrastructure and develop KPI dashboards to provide leadership with visibility into operational health.

Requirements

• Minimum 8 years of experience in legal operations, strategy & operations, or related fields.
• At least 3 years of direct people management experience.
• Proven leadership of at least two end-to-end technology implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, or similar).
• Hands-on experience owning AI tooling, evaluating vendors, deploying tools, and managing AI-assisted or agentic workflows.
• Strong analytical and project management skills capable of driving multiple complex initiatives simultaneously in a fast-paced environment.
• Excellent communication and stakeholder management skills with experience collaborating across legal, policy, finance, IT, and business teams.

Preferred Qualifications

• Experience in a high-growth or recently public technology company with a complex, multi-jurisdictional operational footprint.
• Exposure to marketplace or platform business models.
• Experience designing agentic or automated legal workflows with a preference for building custom solutions.
• Familiarity with legal operations communities or equivalent professional development.
• Experience conducting vendor RFPs or law firm evaluations focused on outside counsel cost discipline.
• Proven ability to lead change management efforts to drive adoption of new technology and processes across distributed legal teams.

Compensation & Benefits

• This is a remote role with base pay dependent on the candidate's permanent work location.
• US base pay ranges by state:
  • CA, NY, CT, NJ: $199,000—$210,000 USD
  • WA: $191,000—$201,500 USD
  • OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $183,000—$193,000 USD
  • All other states: $166,000—$175,000 USD
• Eligible for new hire equity grants and annual refresh grants.
• Competitive benefits package provided.

Location

• Remote position with flexibility to work from home, office, or other preferred locations.
• Candidates must be based in the United States.

Additional Information

• The role requires managing complex integrations with platforms such as Oracle, Zip, Salesforce, Workday, and Ironclad.
• The position involves collaboration across multiple departments including procurement, accounting, HR, sales, IT, and engineering.
• The legal operations leader will be responsible for establishing KPIs and operational processes to sustain improvements in the legal function.