Senior Program Manager, Contracts & Analytics

Overview

This role involves leading the strategic direction and ongoing optimization of the Contract Lifecycle Management (CLM) ecosystem within the Legal Operations team. The Senior Program Manager will define the technical vision for contracting workflows, drive AI enablement, and partner with Institutional Sales, Enterprise Architecture, and Engineering to ensure the contracting infrastructure scales effectively.

Responsibilities

• Own the CLM technology roadmap and backlog, setting strategic direction for development, integration, and optimization across platforms such as Ironclad, Evisort, Salesforce, and emerging tools.
• Lead in-house builds and workflow development beyond standard SaaS configuration, collaborating with Enterprise Architecture and Engineering to design scalable, integrated contracting solutions.
• Drive AI enablement by identifying automation opportunities, developing proof of concepts (e.g., N8N, Workato, Claude, Glean), and facilitating training and adoption programs to increase AI fluency within the Legal Operations team.
• Develop and manage a comprehensive contracts reporting framework and system of record, ensuring data extraction, metadata integrity, and actionable insights for Institutional Sales and Legal leadership.
• Communicate roadmap updates, program outcomes, and strategic recommendations to senior stakeholders to maintain cross-functional alignment.
• Lead large, cross-functional contract initiatives, managing dependencies across Legal, Sales, Engineering, and Compliance to deliver projects on time and within scope.

Required Skills and Experience

• Minimum 8 years of program or project management experience in Legal Operations, contract management, or technology-driven operations, with a proven ability to set strategic direction for tooling and workflows.
• Experience owning a technology roadmap and backlog, including build-vs-buy decision-making, scoping in-house development, and partnering with engineering and architecture teams.
• Expert-level hands-on experience with Contract Lifecycle Management systems, specifically Ironclad, including workflow design, template management, reporting, and integration planning with platforms like Salesforce.
• Demonstrated success in driving AI and automation adoption, including evaluating tools, building proof of concepts, and leading enablement programs that improve workflows.
• Working knowledge of legal technology and AI-driven contract review tools such as Evisort, with experience in data extraction, metadata management, and building reporting frameworks.
• Responsible use of generative AI, maintaining human oversight to produce business-ready outputs and measurable improvements in workflow efficiency, cost, and quality.

Compensation & Benefits

• Annual base salary range: $148,835 to $175,100 USD (varies by location, excludes equity and bonus).
• Total compensation may include equity, bonus eligibility, and benefits such as medical, dental, vision, and 401(k).

Location

• Remote-first position with quarterly in-person working sessions.

Additional Information

• Candidates may submit up to 4 applications per 30-day period.
• Equal opportunity employer committed to non-discrimination.
• Applicants with criminal histories will be considered in accordance with applicable laws.
• Reasonable accommodations available for individuals with disabilities.
• AI tools are used for initial screening interviews and interview note transcription but not for employment decisions.