Service of Process Team Member

Overview

The Service of Process role manages the processing, dispatching, tracking, and completion of legal document service requests. Orders are received from Client Services, assigned to field process servers, and monitored to ensure accurate communication and complete documentation for both successful and unsuccessful service attempts.

Successful completion results in a Proof of Service. Unsuccessful attempts require a Non-Service Affidavit and follow-up before billing.

Responsibilities

• Receive and review incoming SOP (Service of Process) orders from the Client Services team.
• Dispatch orders to designated field process servers using Serve Manager or DAS.
• Track order status and follow up with servers for timely updates.
• Provide clients with signed Proof of Service for successful serves.
• Issue and send Non-Service Affidavits when service is unsuccessful.
• Forward completed and documented jobs to billing after client confirmation is received.
• Maintain accurate system entries and documentation throughout the full SOP lifecycle.

Requirements

• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
• Strong phone communication skills and ability to interact professionally with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.

Preferred Qualifications

• Experience in records retrieval, fieldwork, or legal services.

Compensation & Benefits

• Competitive pay and quarterly incentives
• Comprehensive benefits, 401k, and wellbeing programs
• Paid time off and holidays
• Professional development and career growth opportunities

Equal Employment Opportunity & Accessibility

The organization is committed to equal employment opportunity for all individuals and makes hiring decisions without unlawful consideration of any protected characteristic.

The application process is accessible. If an accommodation or assistance is needed due to a disability, notify the organization; requests are handled confidentially and do not negatively affect application status.

Background Check & Work Eligibility

All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.