Settlement Supervisor, Arizona

Overview

This role oversees settlement operations to ensure timely, accurate, and compliant processing of case settlements. Responsibilities include workflow management, quality control, team development, and cross-functional collaboration with attorneys, finance, and operations to maximize client satisfaction and firm profitability.

Responsibilities

• Supervise daily settlement operations and manage team workloads
• Ensure settlement packets, disbursements, liens, and closing statements are accurate and timely
• Monitor case progression from resolution through final payout
• Enforce compliance with firm policies, regulatory standards, and ethical requirements
• Serve as the escalation point for complex settlement issues
• Coach, train, and develop settlement staff through performance management and mentoring
• Track KPIs and productivity metrics; report trends and improvement opportunities to leadership
• Partner with attorneys, finance, and leadership to optimize settlement processes
• Maintain quality assurance standards and conduct regular audits of files

Requirements

• 3–5+ years of experience in legal settlements, personal injury, or litigation support
• Prior supervisory or team lead experience preferred
• Strong knowledge of lien resolution, settlement statements, and case funding
• Excellent organizational, leadership, and communication skills
• High attention to detail and ability to manage deadlines in a fast-paced environment
• Proficiency in case management and financial systems
• Strong communication skills—written and verbal
• Ability to think critically, prioritize effectively, and execute with speed

Preferred Qualifications

• Experience in a fast-growing or high-volume environment
• Comfort with ambiguity and evolving systems
• Experience in legal, professional services, or client-centric organizations

Compensation & Benefits

Pay Range: 83,600 - 104,500 USD per year (Arizona)

Benefits include:

• Medical, dental, and vision insurance
• 401(k) with company match
• HSA
• Life insurance
• Disability coverage
• Paid time off
• Parental leave

Location

Arizona (pay range provided for this location)

Equal Opportunity Employer

Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

AI Use Disclaimer

The organization may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including decisions about advancing candidates in the application process. These tools assess job-related qualifications and characteristics (such as work experience, education, and skills relevant to the position) based on information provided in application materials. Any adverse decisions affecting candidacy are reviewed by a human member of Talent Acquisition before being finalized; AI does not make the final decision.