Spanish Fluent | Personal Injury Pre-Litigation Case Manager

Overview

The Pre-Litigation Associate supports personal injury cases through the early stages of the pre-litigation process, from intake through resolution. This role involves initiating claims, managing medical records, obtaining police reports, coordinating client care, preparing demands, resolving final liens, and maintaining complete case files for attorney review and negotiation.

This is a remote role that can be based anywhere in the United States. The position is suited to experienced professionals who excel in high-volume, detail-critical environments and take pride in meticulous casework that directly impacts client outcomes.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Monitor treatment progression and maintain awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Identify and eliminate operational inefficiencies to improve speed and accuracy.
• Uphold high standards for documentation, file integrity, and communication.

Requirements

• 3+ years of experience in personal injury legal operations, case management, or insurance claims.
• Strong attention to detail, organization, and self-motivation.
• Ability to execute processes effectively in fast-paced, high-volume environments.
• Clear and professional communication skills with clients, medical providers, attorneys, and insurers.
• Demonstrated ownership, accountability, and commitment to high-quality work.
• Ability to work independently in a remote setting with strong time management skills.

Compensation & Benefits

• Compensation range: $60K - $73K
• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.

The benefits and perks listed above are for full-time employees.

Additional Information

The employer may use AI notetakers and other recording devices during the recruiting process. With consent, interviews may be recorded and summarized into notes for internal use. Recording is optional, and declining will not affect candidacy.

The employer is an equal opportunity employer committed to diversity and inclusion. Employment decisions are made without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.