Spanish Fluent | Personal Injury Pre-Litigation Case Manager

Overview

The Pre-Litigation Associate is a remote role for experienced professionals with expertise in personal injury legal operations, case management, or insurance claims. This position supports personal injury cases through the early stages of pre-litigation, from claim initiation through demand preparation, lien resolution, and case completion.

The role requires exceptional accuracy, urgency, organization, and care in a high-volume, detail-critical environment. Responsibilities include managing medical records, obtaining police reports, coordinating client care, and maintaining complete, well-documented case files for attorneys.

This role can be based anywhere in the United States.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Monitor treatment progression and remain informed about treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete and accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Identify and eliminate operational inefficiencies to improve speed and accuracy.
• Uphold high standards for documentation, file integrity, and communication.

Requirements

• 3+ years of experience in personal injury legal operations, case management, or insurance claims.
• Strong attention to detail, organization, and self-motivation.
• Ability to execute processes effectively in fast-paced, high-volume environments.
• Clear and professional communication skills when working with clients, medical providers, attorneys, and insurers.
• Strong ownership, accountability, and commitment to quality.
• Ability to work independently in a remote setting with effective time management skills.

Compensation & Benefits

• Compensation range: $60K - $73K
• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.

The benefits and perks listed above are for full-time employees.