Team Lead, IT Applications, Corporate Legal Technology

Overview

A legal technology-focused organization is seeking a detail-oriented and proactive Team Lead with 7-8 years of relevant experience. Candidates with experience in Legal Technology platforms such as Luminance, Salesforce, Litify, Agiloft, Ironclad, Onit, TeamConnect, iManage, and NetDocuments are preferred. The role requires a solid understanding of business process automation tools, platform-based configurable products, and the software development lifecycle. Strong communication and analytical skills are essential to support and implement software solutions effectively while serving as a trusted advisor to both technical and non-technical stakeholders.

Location & Work Hours

• Remote/hybrid position based in Manila, Philippines.
• For the first 3-6 months, work hours align with USA business hours (9am - 5pm EST).
• After this period, the schedule will be adjusted to better fit Manila hours based on long-term organizational and client needs.
• The final long-term schedule will be determined after the first 9 months of employment.
• There may be a week of in-person training early on at the Manila office during Manila business hours.

Key Responsibilities

• Lead and manage an internal team of 3-4 resources to ensure deliverables are on track and work products are validated before handoff to US or client teams.
• Participate in client calls alongside the US team to understand client processes firsthand.
• Document client processes and assist local team members in becoming familiar with them.
• Provide application support for Legal Technology tools and assist in software implementation projects.
• Collaborate with internal teams, Legal Technology vendors, and client resources to support data migration and integration development projects.
• Learn and support new technologies such as Luminance, Salesforce, Litify, Agiloft, Ironclad, Onit, TeamConnect, iManage, and NetDocuments.
• Work closely with clients and internal teams to understand business processes and configure solutions accordingly.
• Communicate complex technical concepts clearly to non-technical stakeholders.
• Act as a customer advocate to ensure customer needs are understood and met.
• Build and maintain strong relationships with cross-functional teams including product, engineering, and customer success.
• Analyze client issues, troubleshoot problems, and provide timely resolutions.
• Set accurate expectations with customers and proactively communicate updates throughout the support lifecycle.
• Manage multiple tasks and projects simultaneously under tight deadlines.
• Maintain high responsiveness and attention to detail in a fast-paced environment.
• Provide training to local resources to enhance expertise in Legal Technologies being implemented.

Experience, Education, and Qualifications

• Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, or Data & Analytics.
• Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management.
• Proven success in managing others and fostering a supportive, collaborative environment.
• Strong observational, analytical, and numerical reasoning skills.
• Effective written and spoken communication and storytelling skills.
• Positive, enthusiastic attitude with an entrepreneurial spirit and eagerness to learn and develop new skills.
• Competent in leadership, mentoring, problem solving, customer focus, communication, collaboration, and punctuality.
• Advanced computer skills primarily in Excel, Word, PowerPoint, and Visio; familiarity with Outlook, Teams, and SharePoint as collaboration tools.
• Proficiency in Java, Python, XML, JQUERY/JSON, REST APIs is an advantage.
• Proficiency in SQL is an advantage.

Compensation & Benefits

• Health Maintenance Organization (HMO) coverage from Day 1.
• Learning and development opportunities to build technical and consulting skills.
• Exposure to international clients and global teams.
• Collaborative and supportive global team environment.
• Technology-enabled workforce to support success.
• Career growth opportunities in legal technology and consulting.

Equal Opportunity Statement

This employer is an equal opportunity organization. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disability status, veteran status, or any other legally protected classification, in accordance with applicable law.