Tech-savvy Paralegal with a passion for customer service

Overview

A partner organization is seeking a Tech-savvy Paralegal with a passion for customer service based in Ireland. This role combines legal expertise, customer support, and technology within an innovative LegalTech environment. The position involves providing legal drafting support, answering product-related questions, and guiding users through technical processes to help customers achieve successful outcomes.

Responsibilities

• Draft, review, and prepare legal agreements and documentation that accurately reflect customer requirements while maintaining high quality and compliance standards.
• Conduct legal research and provide support on legal matters to contribute to efficient service delivery.
• Respond to customer inquiries via email and chat, providing timely, accurate, and professional assistance regarding products, services, and account management.
• Guide customers through technical setup processes, including assisting with integrations and ensuring successful configuration of required platforms.
• Support prospective customers by answering questions, explaining services, and contributing to a positive pre-sales experience.
• Prepare reports based on customer-provided information and deliver clear, well-structured documentation.
• Collaborate closely with internal teams to ensure customer requests are resolved efficiently and service standards are consistently maintained.
• Contribute to customer satisfaction, retention, and long-term success by delivering exceptional service throughout the customer journey.

Requirements

• Previous experience as a Paralegal, Customer Success Specialist, Legal Assistant, or in a similar customer-facing legal support role.
• Strong ability to draft, review, and manage legal documents with excellent attention to detail.
• Familiarity with LegalTech concepts and an interest in technology-enabled legal services.
• Experience supporting customers and building positive client relationships in a professional environment.
• Excellent written English communication skills with the ability to explain legal or technical concepts clearly.
• Strong analytical thinking, organizational skills, and a proactive approach to problem-solving.
• Comfortable using modern digital collaboration tools such as Google Docs and other web-based productivity platforms.
• Ability to manage multiple priorities while maintaining accuracy in a fast-paced remote work environment.
• Exposure to working with organizations across different industries and business sizes is considered an advantage.
• Willingness to learn new technologies and contribute to continuous improvement initiatives.

Benefits

• Fully remote work environment with the flexibility to work from anywhere.
• Comprehensive onboarding program with dedicated training and ramp-up support.
• Opportunity to work alongside collaborative, knowledgeable, and supportive colleagues.
• Startup culture offering significant opportunities for professional growth and career development.
• Regular virtual and in-person team activities designed to strengthen collaboration and engagement.
• Open communication culture with direct feedback and continuous learning opportunities.
• Opportunity to contribute to the evolution of innovative LegalTech solutions while making a meaningful impact on customer success.

Location

• This position is based in Ireland and is fully remote.