Tech-savvy Paralegal with a passion for customer service

Overview

A partner organization is seeking a Tech-savvy Paralegal with a passion for customer service based in Brazil. This role combines legal expertise, customer support, and technology within an innovative LegalTech environment. The position involves supporting customers through legal drafting, answering product-related questions, and guiding users through technical processes.

Responsibilities

• Draft, review, and prepare legal agreements and documentation that accurately reflect customer requirements while maintaining high quality and compliance standards.
• Conduct legal research and provide support on legal matters to contribute to efficient service delivery.
• Respond to customer inquiries via email and chat, providing timely, accurate, and professional assistance regarding products, services, and account management.
• Guide customers through technical setup processes, including assisting with integrations and ensuring successful configuration of required platforms.
• Support prospective customers by answering questions, explaining services, and contributing to a positive pre-sales experience.
• Prepare reports based on customer-provided information and deliver clear, well-structured documentation.
• Collaborate closely with internal teams to ensure customer requests are resolved efficiently and service standards are consistently maintained.
• Contribute to customer satisfaction, retention, and long-term success by delivering exceptional service throughout the customer journey.

Requirements

• Previous experience as a Paralegal, Customer Success Specialist, Legal Assistant, or in a similar customer-facing legal support role.
• Strong ability to draft, review, and manage legal documents with excellent attention to detail.
• Familiarity with LegalTech concepts and an interest in technology-enabled legal services.
• Experience supporting customers and building positive client relationships in a professional environment.
• Excellent written English communication skills with the ability to explain legal or technical concepts clearly.
• Strong analytical thinking, organizational skills, and a proactive approach to problem-solving.
• Comfortable using modern digital collaboration tools such as Google Docs and other web-based productivity platforms.
• Ability to manage multiple priorities while maintaining accuracy in a fast-paced remote work environment.
• Exposure to working with organizations across different industries and business sizes is considered an advantage.
• Willingness to learn new technologies and contribute to continuous improvement initiatives.

Benefits

• Fully remote work environment with the flexibility to work from anywhere.
• Comprehensive onboarding program with dedicated training and ramp-up support.
• Opportunity to work alongside collaborative, knowledgeable, and supportive colleagues.
• Startup culture offering significant opportunities for professional growth and career development.
• Regular virtual and in-person team activities designed to strengthen collaboration and engagement.
• Open communication culture with direct feedback and continuous learning opportunities.
• Opportunity to contribute to the evolution of innovative LegalTech solutions while making a meaningful impact on customer success.

Location

• This position is based in Brazil and is fully remote.