Title Examiner

Overview

This role provides primary support for search and examination services for residential orders received from assigned customer accounts. The position requires strong multitasking and project management skills, with the ability to prioritize time and workloads while delivering superior customer service.

Responsibilities

• Search and examine public land records to determine insurability and support the issuance of Title Commitments, RESPA Search Reports, and O&E Reports on residential real estate.
• Locate and compile records affecting real property, including taxes, bankruptcy, foreclosure proceedings, probates, guardianships, liens and judgments, Patriot Act search requirements, and requirements for title clearance matters.
• Draw out legal descriptions and interpret surveys and maps when needed and/or requested.
• Coordinate with the Underwriting Department to search for matters requiring underwriting review and/or approval.
• Use public records search engines and closing software programs, including tools such as Data Trace, Property Insight, Data Tree, E-Titles, Closers’ Choice, and similar systems.
• Provide excellent verbal and written communication, with strong attention to detail.
• Manage multiple tasks and interact professionally with management, employees, and external customers by phone, email, and in person.
• Participate in and support company-sponsored marketing activities as directed by management, and represent the organization professionally in business-related communications and engagements.

Qualifications

• Self-motivated with exceptional multitasking and project management skills.
• Ability to prioritize time and workloads and deliver superior customer service.

Education and Experience

• Associate’s degree or equivalent; or five-plus years related experience and/or training; or an equivalent combination of education and experience (preferred).

Language Ability

• Ability to read, analyze, and interpret common industry journals and financial reports.
• Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with multiple abstract and concrete variables.
• Natural ability and interest to investigate problems down to root cause.

Computer Skills

• Proficient with Microsoft Suite.

Competencies

• Adaptability: persistence; overcomes obstacles; measures against standards of excellence; recognizes and acts on opportunities; sets and achieves challenging goals.
• Communications: strong listening and comprehension; clear written and verbal communication; keeps others adequately informed.
• Continuous Learning: assesses strengths/weaknesses; pursues training and development; seeks feedback; shares expertise.
• Customer Service: courteous and sensitive; manages difficult/emotional situations; meets commitments; responds promptly; solicits feedback.
• Problem Solving: gathers and analyzes information; identifies and resolves problems early; works well in group problem solving.
• Teamwork: balances team and individual responsibilities; contributes to positive team spirit; gives and welcomes feedback.

Work Environment

• Remote position.
• Typical office environment.

Physical Demands

• Regularly required to sit.
• Frequently required to use hands to finger, handle, feel, and talk or hear.
• Occasionally required to stand and walk.
• Ability to occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required: close vision.

Compensation & Benefits

• Not specified.

Location

• Remote