Trade Mark Paralegal Manager, Helix

Overview

Permanent role reporting to a Partner / Senior Trade Mark Attorney.

This is a remote position within the Helix department, supporting trade mark portfolios across a broad range of clients. The role leads the day-to-day management of a trade mark paralegal team of approximately seven colleagues and combines hands-on trade mark paralegal work with workflow management, technical supervision, quality assurance and operational oversight.

Responsibilities

Team and People Management

• Lead and coordinate the day-to-day work of the trade mark paralegal team and other colleagues supporting delivery, setting clear expectations and promoting a high-performing team.
• Plan team capacity, allocate work, and balance competing priorities across client portfolios, considering urgency, complexity, risk, skills, deadlines, absence, and available resource.
• Support recruitment, selection, onboarding, and induction, and work with relevant line managers to support performance, development, attendance, wellbeing, team engagement, and succession planning.

Service Delivery and Technical Supervision

• Oversee day-to-day delivery of trade mark paralegal and administration services across all client portfolios, ensuring work is triaged, allocated, progressed, and completed within agreed timescales.
• Work with relevant administrative support teams to ensure effective handovers and smooth working processes, including timely opening and administration of matters.
• Supervise and quality-check trade mark prosecution and portfolio administration work, including applications at the UKIPO, EUIPO and WIPO; official documents; searches; formalities; renewals; recordals; and portfolio schedules.
• Undertake trade mark paralegal work directly as required, supporting priority/complex matters and periods of increased workload alongside supervisory and operational responsibilities.
• Provide guidance and review on objections, Registry requests, trade mark watches, opposition deadlines, evidence gathering, foreign filings, and instructions to local agents.
• Ensure statutory deadlines, key correspondence, and future actions are identified, recorded, monitored, and escalated appropriately in relation to risks, delays, or capacity constraints.
• Work with the Partner and Trade Mark Attorneys to understand priorities, coordinate support, and maintain an appropriate level of supervision, quality control, and an audit trail.

Operations, Systems and Continuous Improvement

• Support effective use of team systems and processes to ensure matter information, deadlines, and workflow requirements are captured and managed.
• Identify bottlenecks, recurring issues, and opportunities to improve efficiency, consistency, and quality; lead development of standard operating procedures, checklists, templates, and guidance.
• Support adoption and effective use of technology, automation, and data-led working practices, collaborating with legal operations and technology specialists.

Requirements

• Substantial trade mark prosecution and portfolio administration experience gained in a trade mark paralegal role.
• Demonstrable experience supervising, coordinating, or managing the work of others.
• Strong technical knowledge of UK and international trade mark processes, including work before the UKIPO, EUIPO and WIPO.
• Ability to identify matters requiring attorney input or escalation.
• Confidence reviewing and quality-checking a broad range of paralegal and administration work to a consistently high standard.
• Confidence using IP management systems and technology to support efficient trade mark portfolio management and service delivery.
• Strong organisational and prioritisation skills, with the ability to manage competing deadlines, fluctuating workloads, and operational risks across multiple client portfolios.
• Ability to use data and management information to assess workload and service delivery and support sound resourcing decisions.
• Continuous improvement mindset and interest in technology-enabled working.
• Clear and confident written and verbal communication.
• Ability to build effective internal relationships, give constructive feedback, and communicate expectations clearly in a remote environment.
• Excellent attention to detail, sound judgement, discretion, and professionalism when handling confidential or sensitive information.

Preferred Qualifications

• Completion of the CITMA Paralegal Course is advantageous.

Compensation & Benefits

• Not specified.

Location

• Remote

Additional Information

• Reference number: 10775
• No agencies please.
• Direct applications only; applications via email will not be accepted.