Trademark Paralegal/Legal Assistant

Overview

An established virtual trademark and business law firm is seeking an experienced Trademark Paralegal / Legal Assistant for a client-facing, fully remote role. This position supports trademark and contract matters from intake through execution, working closely with attorneys and clients to ensure smooth legal workflows and a high-quality client experience.

Responsibilities

• Support attorneys with both administrative and substantive legal tasks related to trademark law
• Serve as a primary point of contact for client communication and support
• Triage client and prospective client needs to manage attorney time effectively
• Identify client needs or gaps and ensure appropriate follow-up or escalation
• Manage lead intake, follow-up, and tracking to provide a responsive client experience
• Guide repeat and prospective clients through next steps during intake
• Maintain accurate records in CRM and case management systems
• Manage docketing, including tracking tasks, deadlines, and workflows
• Gather necessary information from clients to keep matters progressing efficiently
• Identify inefficiencies or gaps in processes and proactively address or flag them

Requirements

• Prior experience with trademark law and USPTO processes (required)
• Sound judgment in client communication and escalation
• Confidence in guiding client conversations and advancing matters
• Highly organized and detail-oriented
• Strong written and verbal communication skills
• Proactive and able to take ownership of responsibilities
• Ability to manage multiple priorities without dropping the ball
• Reliable, consistent, and accountable

Preferred Qualifications

• Enjoy building professional relationships with clients beyond task completion
• Naturally follow up and keep processes moving without prompting
• Take pride in producing accurate, high-quality work
• Comfortable balancing legal work with client communication
• Desire to contribute meaningfully within a professional team environment

Compensation & Benefits

• 100% remote work
• Opportunity to contribute to revenue-generating activities beyond administrative tasks
• Clear expectations and communication regarding success metrics
• Supportive, professional team culture focused on trust and accountability
• Potential to grow into more senior operations or client success roles over time

Location

This is a fully remote position.