Trust & Safety Specialist, Law Enforcement Response

Overview

The organization is seeking a Law Enforcement Response (LER) Specialist to join the Safety & Claims team. Reporting to the LER Lead, this role involves collaborating cross-functionally with Legal and other stakeholders while maintaining a high degree of confidentiality. The Safety & Claims team ensures compliance with local, state, and federal regulations related to grocery fulfillment and works to keep the platform secure and safe for all users.

This full-time position (40 hours/week) may require availability during off hours and includes responsibilities such as real-time emergency response, tactical evidence gathering, and conducting thorough investigations related to misconduct and compliance on the platform.

Responsibilities

• Respond to time-sensitive inquiries from law enforcement regarding policies on disclosing user data
• Conduct investigations to identify users and retrieve records
• Draft precise and detailed responses to valid subpoenas, warrants, and court orders

Minimum Qualifications

• Interest in law, policy, and privacy issues
• Familiarity with legal language and the US/Canada criminal justice system
• Ability to communicate complex and nuanced policy and legal issues to internal and external stakeholders, especially in sensitive or high-visibility situations
• Capability to handle emergency situations calmly, meticulously, and with attention to detail
• Proficiency in using Google Drive for collaboration
• Basic data analysis skills using Excel or Google Sheets
• Excellent writing skills

Preferred Qualifications

• Knowledge of applicable privacy laws and regulations
• Experience with investigative tools for conducting searches and identifying records from minimal information
• Basic understanding of SQL
• Professional experience in legal and privacy operations
• Familiarity with Adobe Acrobat or similar PDF editing software

Compensation & Benefits

This is a remote role with base pay dependent on the candidate's permanent work location. The organization offers highly competitive compensation and benefits, including new hire equity grants and annual refresh grants.

Base pay ranges for US-based candidates are as follows:

• California, New York, Connecticut, New Jersey: $27.88–$29.33 USD per hour
• Washington: $26.44–$27.89 USD per hour
• Oregon, Delaware, Maine, Massachusetts, Maryland, New Hampshire, Rhode Island, Vermont, District of Columbia, Pennsylvania, Virginia, Colorado, Texas, Illinois, Hawaii: $25.48–$26.93 USD per hour
• All other states: $23.08–$24.28 USD per hour

Location

This position is remote with flexibility to work from home, an office, or other preferred locations while maintaining connectivity through regular events.