Overview
This role provides organized, responsive administrative support in a busy legal environment. You will manage client communications, calendars, electronic case files, and essential administrative processes while working closely with the attorney and legal team. The position is well-suited to detail-oriented, service-minded professionals who can manage changing priorities, maintain discretion, and ensure accurate, timely follow-through.
Responsibilities
- Route correspondence and documentation to the appropriate team members
- Support daily administrative operations of the legal team
- Assist clients with nonlegal administrative questions and general information
- Respond to client inquiries by email and telephone (limited volume of incoming client calls, estimated at approximately five calls per day)
- Provide general legal administrative support for active matters
- Manage case-related documents, emails, and information
- Open, organize, and maintain electronic client and case files
- Anticipate routine client needs and help ensure a smooth, supportive client experience
- Build positive rapport with clients and maintain a reassuring communication style
- Schedule appointments or relay messages to the attorney when necessary
- Ensure clients receive logistical information before scheduled appearances
- Confirm upcoming court appearances and other scheduled appointments
- Protect confidential and sensitive client information
- Determine the nature of client requests and provide appropriate administrative assistance
- Escalate legal questions and matters requiring attorney involvement
- Complete administrative follow-up related to client matters
- Forward appropriate third-party communications to clients
- Monitor and manage incoming communications through Microsoft Outlook
- Contact courts and other relevant offices to confirm appearances, appointments, and logistical information
- Provide logistical information, including court addresses, appointment details, and scheduling information
- Monitor email communications to ensure important requests are not overlooked
- Direct important correspondence to the appropriate person
- Follow up with clients to confirm they received the information they need
- Communicate relevant administrative updates to clients in a timely manner
- Schedule client appointments and coordinate commitments on the attorney’s calendar
- Serve as a professional and approachable point of contact for existing clients
- Monitor deadlines and help ensure administrative tasks are completed on time
- Assist with electronic filing and routine case management processes
Requirements
- Previous experience working in a law firm or legal environment is required
- Excellent written and verbal English communication skills are required
- Strong computer skills and the ability to learn new legal and communication platforms are required
- Experience managing professional email inboxes and calendars is required
- Experience handling confidential and sensitive client information is required
- Schedule: Monday through Friday, 9:00 AM to 5:00 PM
- Timezone: The source information does not specify the applicable timezone
Preferred Qualifications
- Experience as a Legal Assistant, Legal Administrator, Client Care Assistant, or in a similar position is preferred
- Previous experience with LEAP Legal Software or Zoltiles is beneficial but not required, provided the candidate is comfortable learning new software
Software and Tools
- Microsoft Outlook for email and calendar management
- LEAP Legal Software for case and legal practice management
- Zoltiles phone application for telephone communications
Work Shift
- 9:00 AM - 6:00 PM [EST][EDT] (United States of America)
Compensation & Benefits
- Compensation Range: $1,150 to $1,220 USD per month
Location
Languages