V108 - Medical Records and Client Communication Case Manager

Overview

This role supports a growing legal team as a Medical Records and Client Communication Case Manager. The position involves maintaining accurate case information, coordinating medical documentation, communicating with clients, and providing day-to-day administrative support. As your experience grows, you will gradually take on more advanced case management duties, such as lien coordination, medical summaries, and demand package preparation.

Responsibilities

• Prepare medical chronologies and summaries with approved artificial intelligence assistance
• Request and monitor medical bills and outstanding balances
• Request, collect, organize, and manage medical records
• Organize key medical and case documents
• Maintain accurate and accessible case documentation in Filevine
• Support attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs
• Use RingCentral and Zoom for client communication, internal collaboration, and virtual meetings
• Communicate with clients professionally via email and SMS
• Handle incoming calls during assigned phone coverage periods
• Assist with preparation of demand packages
• Support drafting of legal documents as experience and training progress
• Follow up with medical providers and other relevant parties regarding requested documentation
• Help identify and manage liens as training progresses
• Take on additional administrative and case management responsibilities based on the legal team’s needs

Requirements

• 1-2 years of experience working as a case manager or legal assistant
• Personal Injury experience required
• Excellent written and verbal English communication skills
• Strong professional writing skills for client correspondence and legal support
• Ability to communicate professionally with clients through email, SMS, and phone
• Strong organizational and document management skills
• Ability to manage medical records, bills, balances, and related case information accurately
• Capacity to learn personal injury case management processes through gradual training
• Adaptability and willingness to manage several areas of responsibility
• Collaborative and easy-to-work-with approach
• Friendly, professional, and service-oriented communication style
• Strong attention to detail when reviewing documents and maintaining case information
• Ability to prioritize responsibilities in a lower-volume legal environment
• Dependability when supporting attorneys, paralegals, and other staff members
• Comfort using case management and communication technology
• Filevine experience preferred

Preferred Qualifications

• Filevine experience

Compensation & Benefits

• Monthly Compensation Range: From 1,220 to 1,320 USD

Location & Schedule

• Remote: Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Moderate (6-15 calls per day)
• Work Shift: 8:30 AM – 5:30 PM [EST][EDT] (United States of America)

Required Tools

• CRM: FileVine
• VOIP: RingCentral
• Email/Calendar: Zoom

Language

• English