Assistant Manager of Virtual Legal Support

Overview

This full-time exempt Virtual Legal Support Assistant Manager role supports a national team providing essential support to attorneys and staff across all 50 U.S. states. The position is fully remote.

Work hours (remote):

• 11am–8pm EST
• 10am–7pm CST
• 9am–6pm MST
• 8am–5pm PST

Mid-size to large law firm experience is preferred.

Responsibilities

• Provide daily leadership and promote the development of Virtual Legal Support (VLS).
• Be available for team support during scheduled shifts, which may include occasional weekend availability.
• Manage workflow by tracking tasks, identifying bottlenecks, and partnering with upper management to implement process improvements within the Direct Support service line.
• Evaluate service line workload and deadlines and recommend effective resource allocation.
• Ensure attention to detail and accuracy while navigating a high volume of communication.
• Monitor and optimize workflow.
• Support new hire integration to the service line.
• Facilitate interdepartmental communication.
• Support change management initiatives.
• Assist with escalation and issue resolution.

Department Overview

The Virtual Legal Support Team handles a wide array of legal support functions, including:

• Review of standing instructions for new matter intake
• Organize, save, and name documents in the firm’s Document Management System (DMS)
• Update case lists
• Submit vendor invoices and expense reimbursement
• Prepare shipping labels
• Prepare confidential and sensitive legal documents across all 50 states using templates and forms within Microsoft Suite programs
• Convert documents
• Run document comparisons
• Mark and run tables of contents and authorities
• Prepare mail merges
• Format fillable forms
• Edit presentations

Requirements

• 2–5 years of relevant leadership experience in a large multi-location defense litigation firm.
• Bachelor’s degree or equivalent combination of education and/or experience.
• Law firm experience is required.
• Advanced skillset using Microsoft Suite programs (e.g., Word, Excel, and PowerPoint).

Compensation & Benefits

• Yearly salary range: $70,000–$90,000
• The actual salary offered may be above or below the stated range based on relevant skills, training, experience, and the location where the position is filled.

Location

Fully remote. Work hours aligned to: EST, CST, MST, or PST (11am–8pm EST / 10am–7pm CST / 9am–6pm MST / 8am–5pm PST).