Overview
This role involves supporting the Legal Operations Department by facilitating communication between operations and legal teams, managing client escalations, coordinating legal training, and ensuring legal consistency across teams. The Associate Attorney acts as a liaison between attorneys and operations, maintaining scripts and legal resources, triaging client inquiries, and ensuring firm policies and USCIS guidance are consistently applied. Additionally, this position serves as a legal subject matter expert (SME) for projects within the operations area.
This is a fully remote position available to candidates located in California, Texas, Florida, and New York.
Responsibilities
- Handle client escalations independently and escalate questions to legal leadership following Standard Operations Procedures and when firm risk is identified.
- Escalate firm risk and policy-related questions to legal leadership for review and resolution.
- Ensure scripts, FAQs, and client communications are documented, current, and accurate.
- Identify refund or contract issues and route sensitive client escalations appropriately.
- Partner with Staff Attorneys to maintain up-to-date legal guidance.
- Capture and document changes to USCIS policy and firm standards within workflows, training materials, and knowledge bases.
- Meet established goals while supporting firmwide operational priorities.
- Coordinate legal training, including reinforcing existing training, providing refreshers, and ensuring consistent application of new guidance across operational teams.
- Perform legal research on immigration law topics.
- Serve as the Legal SME for operational projects, supporting process mapping, policy alignment, and implementation within assigned teams.
- Support process documentation and continuous improvement projects within the department.
Requirements
- J.D. degree from an ABA-approved law school.
- Active membership in good standing of a state bar.
- 3-6 years of immigration law experience.
- Prior immigration experience required.
- Bilingual in English and Spanish preferred.
- Experience using case management software preferred.
- Strong computer skills including MS Word, MS Excel, Dropbox, and MS Outlook.
- Commitment to helping individuals currently living in America obtain their documents and stay united with their families.
Compensation & Benefits
- 401(k) match
- Medical, dental, and vision insurance
- Options for Health Savings Account (HSA) or Flexible Spending Account (FSA)
- Dependent Care FSA
- Basic life insurance
- Voluntary life and accidental death & dismemberment (AD&D) insurance
- Disability insurance
- Hospital indemnity insurance
- Employee assistance program
- Calm app subscription
- Paid time off
Location
This is a fully remote position available to candidates located in California, Texas, Florida, and New York.