Associate General Counsel, Collections, Servicing and Customer Operations

Overview

An organization is seeking an Associate General Counsel to provide legal and strategic guidance across collections, servicing, and customer operations. This role reports to the Deputy General Counsel and plays a critical part in ensuring compliance and legal integrity in customer communications and operational processes.

Responsibilities

• Provide day-to-day legal advice on collections, recoveries, and servicing activities.
• Negotiate and finalize contracts with debt sale counterparties, vendors, and technology providers.
• Monitor and interpret legal and regulatory developments, including evolving rules around AI in back-office and customer-facing tools, to ensure compliant products, services, and controls.
• Collaborate with business teams on new initiatives to improve servicing and collections experiences.
• Partner with Compliance and Risk teams to enhance consumer communications and internal processes.
• Proactively identify potential legal issues and opportunities aligned with business direction.

Requirements

• Juris Doctor (JD) from an accredited law school.
• Active law license in good standing (member of at least one bar and in good standing in all bars where admitted).
• Minimum of 7 years practicing law at a large law firm or in-house within fintech, neobank, or bank environments.
• Extensive experience with federal and state credit card or personal lending law.
• Deep knowledge of regulatory frameworks including FDCPA, state debt collection laws, SCRA, Regulation Z, Regulation B, and UDAAP.
• Expertise in related areas such as debt sales regulation, true lender doctrine, bankruptcy law, FCRA, MLA, TCPA, network rules, AML/BSA, and fraud requirements.
• Proven ability to manage multiple shifting projects and communicate effectively with frontline teams and senior leadership.
• Strong independent analytical judgment suitable for a fast-moving, evolving environment.
• Ability to work fully remote with approximately quarterly travel for 2 to 5 days.
• High ethical standards and strategic instincts.

Preferred Qualifications

• In-house experience at a national bank or outside counsel experience advising one.
• Specific collections and recovery experience within credit card or lending sectors.
• Deep regulatory expertise in AML/BSA, fraud, or vendor and technology contracts, with potential to expand role scope.

Compensation & Benefits

• Annual full-time starting base salary range: $178,000 - $225,000.
• Eligibility for additional compensation through annual incentive and equity programs.
• Comprehensive benefits package including paid time off, 401(k) match, monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending accounts for childcare and healthcare, life insurance.
• Remote-first work environment.

Location

• Fully remote work with quarterly travel requirements.

This role requires a commitment to integrity and transparency throughout the application and employment process.