Bilingual Intake Specialist - Employment Law

Overview

This role is an Employment Law Intake Specialist who will serve as the first, reassuring point of contact for prospective clients contacting the legal team about workplace disputes. Responsibilities include conducting high-volume intake calls, supporting Spanish-speaking clients through the intake process, and coordinating scheduling and follow-up to ensure timely routing to legal counsel.

Responsibilities

• Serve as the welcoming, supportive voice by conducting high-volume inbound and outbound intake calls with prospective clients
• Conduct structured prescreening evaluations to gather key facts about employment claims, including termination dates, employer details, wage disputes, and discrimination grounds
• Communicate clearly and professionally in Spanish and English to help non-English speaking workers complete the intake questionnaire
• Schedule initial consultations between qualified prospective clients and legal counsel while maintaining accurate calendar management
• Maintain meticulous intake logs, including case notes and prompt uploading of documentation into the firm’s legal management software
• Perform proactive follow-ups on missed calls, web leads, and pending client questionnaires to support high conversion and quick case routing

Requirements

• Fully bilingual in English and Spanish, with strong verbal and written communication in both languages
• Warm, empathetic, confident, and highly articulate phone presence when speaking with individuals under stress
• Exceptional attention to detail, strong multitasking ability, and reliable follow-through
• Comfortable navigating legal CRM/case management software, VOIP phone systems, and daily administrative tools

Preferred Qualifications

• Prior experience in legal intake, employment law, call center outreach, or high-volume customer service

Compensation & Benefits

• Full-time contractor position (40 hours per week)
• Starting pay: $6 per hour, depending on skillset and experience

Location

• Schedule: Monday through Friday, 9am–5pm PST