Bilingual Intake Specialist - Employment Law

Overview

This full-time contractor role (40 hours per week) is for a Spanish-bilingual Employment Law Intake Specialist. You will be the first, reassuring point of contact for potential clients who reach out with workplace-related concerns, including wrongful termination, discrimination, wage claims, and harassment.

Responsibilities

• Handle high-volume inbound and outbound intake calls with prospective clients.
• Conduct structured prescreening to gather key facts related to employment claims, including termination dates, employer details, wage disputes, and discrimination grounds.
• Provide clear, fluent Spanish communication for non-English speaking individuals, guiding them through the intake questionnaire with professionalism and empathy.
• Schedule initial consultations between qualified prospective clients and legal counsel, maintaining accurate calendar management.
• Maintain detailed intake logs, including case notes and prompt uploading of documentation into the firm’s legal management software.
• Perform proactive follow-ups on missed calls, web leads, and pending client questionnaires to support high conversion and timely routing.

Requirements

• Fully bilingual in English and Spanish, with strong verbal and written communication in both languages.
• Warm, empathetic, and confident phone presence; highly articulate when speaking with individuals under stress.
• Exceptional attention to detail, strong multi-tasking skills, and reliable follow-through.
• Comfortable using legal CRM/case management software, VOIP phone systems, and daily administrative tools.

Preferred Qualifications

• Prior experience in legal intake, employment law, call center outreach, or high-volume customer service.

Compensation & Benefits

• Starting pay rate: $6 per hour, depending on skillset and experience.

Location

• Monday through Friday, 9am–5pm PST (full-time contractor position).