Bilingual Intake Specialist - Employment Law

Overview

This full-time contractor role (40 hours per week) involves serving as the initial point of contact for prospective clients seeking help with employment-related legal matters. The position requires Spanish and English fluency, a warm and empathetic phone presence, and strong attention to detail to accurately gather preliminary case information and guide callers through the intake process.

Responsibilities

• Conduct high-volume inbound and outbound intake calls for prospective clients.
• Perform structured prescreening evaluations to gather key facts related to employment claims, such as:
  • termination dates
  • employer details
  • wage disputes
  • discrimination grounds
• Communicate clearly and professionally in Spanish to assist non-English speaking workers through the intake questionnaire.
• Schedule initial consultations between qualified prospective clients and legal counsel while maintaining accurate calendar management.
• Maintain meticulous intake logs, including case notes and prompt uploading of documentation into the firm’s legal management software.
• Follow up on missed calls, web leads, and pending client questionnaires to support conversion and timely case routing.

Requirements

• Fully bilingual in English and Spanish with outstanding verbal and written communication in both languages.
• Warm, empathetic, confident, and highly articulate phone presence, especially when speaking with individuals under stress.
• Exceptional attention to detail, strong multi-tasking skills, and reliable follow-through.
• Comfortable navigating legal CRM/case management software, VOIP phone systems, and daily administrative tools.

Preferred Qualifications

• Prior experience in legal intake, employment law, call center outreach, or high-volume customer service.

Compensation & Benefits

• Starting pay rate: $6 per hour, depending on skillset and experience.
• Full-time contractor position: 40 hours per week.

Location

• Monday through Friday, 9am–5pm PST.