Bilingual Intake Specialist - Employment Law

Overview

This role is for a Spanish-bilingual Employment Law Intake Specialist to serve as the initial point of contact for potential clients contacting the law practice about workplace-related legal matters. You will conduct intake by phone, gather preliminary facts, support non-English speaking clients through the intake process in Spanish, and help route qualified leads to legal counsel.

Responsibilities

• Conduct high-volume inbound and outbound intake calls with prospective clients, providing a welcoming and supportive first interaction.
• Perform structured prescreening to gather key facts related to employment claims, including termination dates, employer details, wage disputes, and discrimination grounds.
• Communicate clearly and professionally in Spanish for clients who need assistance completing the intake questionnaire.
• Schedule initial consultations between qualified prospective clients and legal counsel, maintaining accurate calendar management.
• Maintain detailed intake logs, capture case notes, and upload documentation promptly into the firm’s legal management software.
• Follow up proactively on missed calls, web leads, and pending client questionnaires to ensure timely conversion and case routing.

Requirements

• Fully bilingual in English and Spanish with outstanding verbal and written communication in both languages.
• Warm, empathetic, confident, and highly articulate phone presence, especially when speaking with individuals under stress.
• Exceptional attention to detail, strong multi-tasking skills, and reliable follow-through.
• Comfortable navigating legal CRM/case management software, VOIP phone systems, and daily administrative tools.

Preferred Qualifications

• Prior experience in legal intake, employment law, call center outreach, or high-volume customer service.

Compensation & Benefits

• Full-time contractor position (40 hours per week)
• Starting pay rate: $6 per hour, depending on skillset and experience

Location

• Schedule: Monday through Friday, 9am - 5pm PST