Bilingual Intake Specialist - Employment Law

Overview

This role is for a Spanish-bilingual Employment Law Intake Specialist who serves as the first point of contact for prospective clients. Responsibilities include high-volume intake calls, structured prescreening of employment-related claims, Spanish-English communication, and scheduling consultations with legal counsel.

Responsibilities

• Conduct high-volume inbound and outbound intake calls with prospective clients.
• Perform structured prescreening to gather key facts related to employment claims, including termination dates, employer details, wage disputes, and discrimination grounds.
• Provide clear, fluent Spanish communication to help non-English speaking workers complete the intake questionnaire with professionalism and empathy.
• Schedule initial consultations between qualified prospective clients and legal counsel.
• Maintain accurate intake logs, including case notes and prompt documentation uploads into legal management software.
• Follow up proactively on missed calls, web leads, and pending client questionnaires to support conversion and ensure timely case routing.

Requirements

• Fully bilingual in English and Spanish with strong verbal and written communication skills in both languages.
• Demonstrated warm, empathetic, confident, and highly articulate phone presence, especially when speaking with individuals under stress.
• Exceptional attention to detail, strong multi-tasking skills, and reliable follow-through.
• Comfort navigating legal CRM/case management software, VOIP phone systems, and daily administrative tools.

Preferred Qualifications

• Prior experience in legal intake, employment law, call center outreach, or high-volume customer service.

Compensation & Benefits

• Full-time contractor position (40 hours per week).
• Starting pay rate: $6 per hour, depending on skillset and experience.

Location

• Schedule: Monday through Friday, 9am–5pm PST.