Bilingual Intake Specialist - Employment Law

Overview

This role involves serving as the first point of contact for individuals reaching out with employment-related concerns. You will conduct intake for workplace disputes, including wrongful termination, discrimination, wage claims, and harassment. Strong Spanish and English communication, empathy, and attention to detail are essential.

Responsibilities

• Conduct high-volume inbound and outbound intake calls with prospective clients.
• Perform structured prescreening to gather key facts related to employment claims, such as termination dates, employer details, wage disputes, and discrimination grounds.
• Provide clear, professional Spanish communication to assist non-English speaking workers through the intake questionnaire.
• Schedule initial consultations between qualified prospective clients and legal counsel, while maintaining accurate calendar management.
• Maintain detailed intake logs, including case notes and prompt uploading of documentation into legal management software.
• Follow up on missed calls, web leads, and pending client questionnaires to support conversion and ensure timely routing to the appropriate team.

Requirements

• Fully bilingual in English and Spanish with outstanding verbal and written communication in both languages.
• Warm, empathetic, confident, and highly articulate phone presence, especially when speaking with individuals under stress.
• Exceptional attention to detail with strong multi-tasking skills and reliable follow-through.
• Comfortable navigating legal CRM/case management software, VOIP phone systems, and daily administrative tools.

Preferred Qualifications

• Prior experience in legal intake, employment law, call center outreach, or high-volume customer service.

Compensation & Benefits

• Full-time contractor position (40 hours per week).
• Starting pay rate: $6 per hour, depending on skillset and experience.

Location

• Schedule: Monday through Friday, 9am - 5pm PST.