Bilingual Spanish | California Personal Injury Pre-Litigation Case Manager

Overview

This remote role supports pre-litigation personal injury case progress from intake through resolution with accuracy, urgency, and care. You will help drive cases through critical early stages by initiating claims, managing and organizing medical records, obtaining police reports, coordinating client care, preparing demands, resolving final liens, and ensuring attorneys receive comprehensive, well-documented files for negotiation.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers
• Request, track, and organize medical records, bills, and police reports
• Ensure treatment progression and awareness of treatment outcomes
• Identify and proactively resolve lien and subrogation issues
• Collaborate with lead paralegals to prepare complete, accurate case files for demand
• Communicate with clients daily to guide them through the pre-litigation process
• Maintain case timelines and ensure milestones are met with precision
• Spot and eliminate operational inefficiencies to drive speed and accuracy
• Uphold the highest standards in documentation, file integrity, and communication

Requirements

• 3+ years of experience in personal injury legal operations, case management, or insurance claims
• Highly detail-oriented, organized, and self-motivated
• Strong process execution skills in fast-paced, high-volume environments
• Clear and professional communication with clients, medical providers, attorneys, and insurers
• Ability to work independently in a remote setting with strong time management skills
• Ownership mindset with high standards for quality and accountability

Preferred Qualifications

• Experience managing multiple cases simultaneously with meticulous documentation and timeline tracking

Compensation & Benefits

Compensation Range: $60K - $73K

Benefits & perks for full-time employees include:

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• Home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• Local in-person meet-up program
• Hubs in San Francisco and Toronto

Location

Remote role based in the US.