Bilingual Spanish | California Personal Injury Pre-Litigation Case Manager

Overview

This role supports pre-litigation personal injury cases from intake through resolution. The Pre-Litigation Operations team manages early case progress with accuracy, urgency, and care, enabling attorneys to move forward with complete, well-documented files for demand and negotiation.

This is a remote role based in the US.

Responsibilities

• Open insurance claims and act as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and monitor treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Identify and eliminate operational inefficiencies to improve speed and accuracy.
• Maintain the highest standards for documentation, file integrity, and communication.

Requirements

• 3+ years of experience in personal injury legal operations, case management, or insurance claims.
• Highly detail-oriented, organized, and self-motivated.
• Strong process execution skills in fast-paced, high-volume environments.
• Clear, professional communication with clients, medical providers, attorneys, and insurers.
• Ownership mindset with a high standard for quality and accountability.
• Ability to work independently in a remote setting, with strong time management skills.

Compensation & Benefits

Compensation Range: $60K - $73K

Benefits and perks (for full-time employees):

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Location

Remote role based in the US.

Additional Notes

• For fairness and proper consideration, resumes or expressions of interest submitted via email or social media messages are not accepted; applications must be submitted through the organization’s careers application process.
• During recruiting, the organization may use AI notetakers and other recording devices. If you interview, recording is optional and declining will not affect candidacy.