Case Analyst, Corporate Auto Claims, Corporate Auto Claims and Litigation

Overview

This role supports operational risk improvements for complex litigated bodily injury (BI) claims related to the delivery fleet. You will work with the Corporate Auto Team and Amazon Defense Counsel to help manage litigation, improve processes, and support discovery and claim response across worldwide logistics programs.

Responsibilities

• Use analytics, metrics, and benchmarking to evaluate trends and recommend process improvements and performance management for outside counsel and third-party administrator (TPA) partners handling litigated BI cases.
• Coordinate and support ongoing litigation and respond to internal legal inquiries.
• Partner with internal teams to streamline processes and improve litigation-related workflows.
• Identify and preserve discovery items and evidence in collaboration with internal customers.
• Serve as a liaison between outside counsel, Risk/Legal Managers, and internal stakeholders to gather documentation needed to respond to discovery requests.
• Support risk managers and internal and external stakeholders on the discovery process.
• Perform other litigation management tasks.
• Some travel may be required.

Requirements

• 3+ years of auditing business processes, risk mitigation, program compliance, or internal audits experience.
• 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance, or project management.
• 5+ years of customer service experience.
• Experience in audits related to business processes, risk mitigation, program compliance, or internal audits.
• Experience in customer service.
• Experience working in relevant industries such as law, customer service, investigations, risk, compliance, or project management.
• Experience with all Microsoft Office applications.
• Bachelor’s degree or equivalent.

Preferred Qualifications

• Professional certification such as CAMS, CRCM, or CRP.
• Experience using data and metrics to support assumptions and implement effective solutions.
• Experience working in risk, fraud, or compliance organizations.
• Master’s degree or equivalent.

Compensation & Benefits

• Base salary range: $83,200.00–$145,500.00 USD annually (final compensation determined based on experience, qualifications, and location).
• Compensation package may include sign-on payments and restricted stock units (RSUs).
• Comprehensive benefits, including:
  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, with option for Supplemental life plans)
  • EAP
  • Mental Health Support
  • Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave

Location

• USA, FL — Virtual Location - Florida
• USA, TX — Virtual Location - Texas
• USA, WA — Bellevue

Equal Opportunity

The employer is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.