Case Analyst, Corporate Auto Claims, Corporate Auto Claims and Litigation

Overview

This role supports operational risk improvements for litigated complex bodily injury (BI) claims involving the expanding worldwide delivery fleet. You will work with the Corp Auto Team and outside defense counsel to help manage litigation, improve processes, and oversee elements of third party administrator (TPA) programs across logistics programs.

Responsibilities

• Use analytics, metrics, and benchmarking to evaluate trends and recommend process improvements, including performance management of outside counsel and TPA partners handling litigated BI cases.
• Coordinate and support ongoing litigation and respond to internal legal inquiries.
• Partner with internal teams to streamline processes and identify solutions to enhance litigation-related workflows.
• Identify, preserve, and manage discovery items and evidence in collaboration with internal stakeholders.
• Serve as a liaison between outside counsel, Risk/Legal Managers, and internal stakeholders to gather documentation needed to respond to discovery requests.
• Support risk managers and internal and external stakeholders on discovery processes.
• Perform other litigation management tasks.
• Some travel may be required.

Requirements (Basic Qualifications)

• 3+ years of auditing business processes, risk mitigation, program compliance, or internal audits experience
• 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance, or project management
• 5+ years of customer service experience
• Experience with audits related to business processes, risk mitigation, program compliance, or internal audits
• Experience with customer service
• Experience with relevant industries such as law, customer service, investigations, risk, compliance, or project management
• Experience with all Microsoft Office applications
• Bachelor’s degree or equivalent

Preferred Qualifications

• Professional certification such as CAMS, CRCM, or CRP
• Experience using data and metrics to support assumptions and implement effective solutions
• Experience working in risk, fraud, or compliance organizations
• Master’s degree or equivalent

Compensation & Benefits

• Base salary range: 83,200.00 - 145,500.00 USD annually
• Sign-on payments and restricted stock units (RSUs)
• Final compensation determined based on experience, qualifications, and location
• Comprehensive benefits, including:
  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance; option for Supplemental life plans)
  • EAP and Mental Health Support
  • Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave

Location

• USA, FL, Virtual Location - Florida
• USA, TX, Virtual Location - Texas
• USA, WA, Bellevue

Equal Opportunity Statement

The employer is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Accommodation

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process (including support for interviews or onboarding), request accommodations through the hiring process.