Case Manager Assistant (Remote) | Nicaragua

Overview

Full-Time Contractor role (Remote)

This position supports a U.S. personal injury law firm with records retrieval and day-to-day administrative support for assigned case managers. Work focuses on keeping pre-litigation cases moving by obtaining missing records, maintaining accurate case information, supporting demand readiness, and tracking treatment updates.

Responsibilities

• Build complete case files by requesting and obtaining medical records, medical bills, police reports, photographs, insurance documentation, and other supporting records.
• Keep outstanding requests moving through consistent follow-up with hospitals, medical providers, imaging centers, employers, and government agencies.
• Maintain organized, easy-to-navigate files by uploading and accurately labeling case documents in Litify.
• Support assigned case managers with timely updates, administrative support, and clear communication about outstanding items.
• Keep client, treatment, provider, and insurance information accurate and current throughout the pre-litigation process.
• Support demand preparation by identifying documentation gaps and following through until required records and bills are complete.
• Communicate with clients professionally and compassionately about treatment, appointments, authorizations, and missing documentation.
• Process incoming correspondence, faxes, and electronic documents promptly and route them to the appropriate case files and team members.
• Maintain tracking logs and reports that make pending requests, follow-up activity, and approaching deadlines visible.

Requirements (Must-Have)

• Previous experience in a U.S. personal injury law firm, including hands-on retrieval of medical records and medical bills.
• Ability to perform both Records Clerk and Case Manager Assistant responsibilities, including treatment tracking, records collection, and pre-litigation demand preparation.
• Strong written and spoken English for professional communication with clients, medical providers, and insurance representatives.
• Excellent organization and attention to detail, with consistent follow-through on multiple cases, requests, and deadlines independently.
• Proficiency in Microsoft Word, Excel, and Outlook, plus experience with Litify or a comparable legal case management platform.
• Full-time availability from 8:30 a.m. to 5:00 p.m. PST, with reliable internet, suitable computer equipment, and a dedicated remote workspace.
• Ability to protect client confidentiality, take accountability for assigned work, and meet productivity standards.

Preferred Qualifications (Nice to Have)

• Direct experience using Litify to organize documents, update case information, and track outstanding requests.
• Experience requesting HIPAA authorizations and maintaining medical treatment updates.
• Experience coordinating with multiple medical providers and managing high-volume personal injury case files.

Compensation & Benefits

• USD $1,300 - $1,400 / month

Location

• Remote
• Schedule: Monday–Friday, 8:30 AM–5:00 PM Eastern Time