Case Manager - Personal Injury | Remote

Overview

This role supports a Texas-based personal injury law practice as a Remote Case Manager. The employer is seeking an experienced, organized, and proactive professional to lead a team of Legal Assistants and oversee legal support workflows under the direction of U.S.-based attorneys.

This is a hands-on leadership opportunity focused on developing team members, maintaining quality standards, and improving case outcomes through efficient, client-focused support.

Responsibilities

Team Leadership & Development

• Supervise, mentor, and support Legal Assistants through training, coaching, and performance feedback.

Case Oversight & Quality Control

• Monitor case progress and assign tasks based on workload and priorities.
• Review work for accuracy, completeness, and compliance with firm procedures.

Personal Injury Case Support

• Oversee pre-litigation and litigation workflows.
• Assist with case preparation and help ensure matters move toward key milestones and resolution.

Performance Management & KPIs

• Track key performance indicators (KPIs).
• Evaluate team performance, address performance concerns, and promote accountability.

Attorney Collaboration & Client Service

• Coordinate with attorneys and team members to address case needs, resolve issues, and maintain high standards of client service.

Process Improvement & Administration

• Identify practical workflow improvements.
• Promote consistent procedures and assist with resource planning and other departmental needs.

Requirements

• At least five years of Legal Assistant or comparable legal support experience.
• Two to three years of supervisory or team management experience.
• Strong understanding of legal terminology, case management, and legal documentation.
• Demonstrated leadership, communication, organization, and problem-solving skills.
• Ability to manage competing priorities, meet deadlines, and maintain confidentiality.
• Proficiency with case management software and Microsoft Office applications.
• Experience supporting a U.S.-based personal injury law firm.
• Familiarity with pre-litigation and litigation workflows.
• Experience with case management platforms such as Filevine.
• Experience tracking KPIs, coaching team members, and improving processes.

Compensation & Benefits

• Monthly Compensation: $2,426.00–$2,773.00 USD (based on relevant experience and qualifications)
• Quarterly Performance Bonuses (additional earning opportunities based on performance and results)
• Paid Time Off
• Paid Holidays for designated company holidays
• Career Growth & Professional Development opportunities

Location & Schedule

• Location: Remote; candidates must reside outside the United States.
• Engagement: Full-time independent contractor.
• Schedule: Must be available to work overlapping hours with the U.S.-based legal team.
• Practice Area: Texas-based personal injury law.

What Helps You Succeed

• Accountability and a solutions-oriented approach.
• Ability to balance team leadership with day-to-day case oversight.
• Clear communication, initiative, and strong organization with timely follow-through.
• Understanding of how quality and process adherence contribute to effective case management and client service.