Case Qualification Specialist, North Carolina

Overview

This organization is hiring for a fully remote, full-time role supporting a nationally scaling personal injury practice. Work spans the client experience from intake through litigation. The position focuses on reviewing case exceptions, evaluating injuries and liability, advising next steps to the managing attorney, and improving intake processes.

Responsibilities

• Review exception cases and analyze injuries, liability, and red flags.
• Identify potential commercial vehicle involvement and catastrophic or high-value case potential.
• Talk with prospective clients and families with empathy, and ask appropriate follow-up questions.
• Provide the managing attorney a clear recommendation (sign, refer, or decline) with supporting reasoning.
• Document case information in Filevine and the organization’s intake systems, ensuring signed cases are handed off cleanly.
• Review intake calls and recommend improvements to agent training and the intake questionnaire.
• Proactively follow up with escalated clients to address concerns, improve satisfaction, and help prevent client-initiated case withdrawals.

Requirements

• 5 or more years of personal injury law experience.
• Experience evaluating and vetting premises liability and general negligence claims under a contributory negligence framework, with particular emphasis on premises liability and general negligence.
• Exceptional written and verbal communication, with comfort speaking to seriously injured clients and grieving families.
• Strong critical thinking and attention to detail.
• Consistent follow-through in a fast-moving environment.

Preferred Qualifications

• Candidate lives in North Carolina (not required).
• Paralegal experience.
• Bilingual in Spanish.

Compensation & Benefits

• Base salary: $60,000-$80,000, commensurate with experience.
• Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • HSA
  • Life insurance
  • Disability coverage
  • Paid time off
  • Parental leave

Location

• Fully remote.

Equal Opportunity Employer

Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Additional Information

• This is a full-time employee position. It is not open to independent contractor or consulting arrangements.
• Compensation is determined by the location where the work is performed and is subject to applicable local law.
• The organization may use AI and automated decision-making tools to assist in screening and evaluating candidates. AI does not make the final decision on a candidate’s application; adverse decisions are reviewed by a human member of Talent Acquisition before being finalized.