Consultant, Customer Contract Administration

Overview

This role supports customer contracting activities within Sales Operations, including the execution of contracting tasks for OptiFreight business contracts and customers. You will partner with Legal, Sales, Finance, and cross-functional teams to review and carry out business contracting strategy while ensuring compliance and maintaining contracting processes.

Responsibilities

• Serve as the primary point of contact (Contract Administrator) for standard OptiFreight contracts and routine contract-related questions
• Draft contracts in Apttus using OptiFreight templates
• Review contracts for adherence to standard business terms
• Collect and document contracting inputs and requirements from cross-functional teams and stakeholders (e.g., Sales, Product Marketing, Finance, others)
• Review, analyze, and redline customer contract documents to align with OptiFreight preferred legal language
• Review customer redlines against OptiFreight terms and conditions playbook
• Evaluate non-standard contract terms; provide preliminary analysis to the Manager, Customer Contract Administration and recommend risk mitigation strategies
• Coordinate stakeholder review and approval for contract redlines; escalate unresolved issues to the Manager, Customer Contract Administration
• Initiate implementation activities for fully executed contracts (e.g., send price load direction to pricing services)
• Assist sales teams with the development of custom/unique contract language
• Support customer-facing discussions as needed to address routine contracting questions and explain OptiFreight requirements
• Support development and maintenance of contract-related dashboards and reporting for key stakeholders
• Contribute to the development and maintenance of contract templates, clause libraries, playbooks, and standard operating procedures under the direction of the Manager, Customer Contract Administration
• Track, compile, and analyze data on contracting trends, approval bottlenecks, redline frequency, and turnaround times to support continuous improvement
• Assist with training and onboarding of internal stakeholders on contracting processes, systems, and best practices
• Create and maintain job aids, process documentation, and training materials
• Communicate business-related issues or opportunities to the next management level

Qualifications

• Bachelor’s degree or equivalent work experience preferred; advanced degree preferred
• 3–5 years of related experience in roles such as Contracts Analyst or Legal/Paralegal, preferred
• Strong negotiation, contract drafting, communication skills, attention to detail, and time management
• Ability to work independently with a high degree of independence and accountability
• Strong analytical and organizational skills
• Ability to gather feedback, demonstrate urgency, make recommendations, follow up, and follow through to deliver timely solutions
• Ability to synthesize and present large amounts of complex data verbally and in writing
• Ability to manage conflicting priorities and meet deadlines
• Ability to manage high volumes and balance workload effectively
• Intermediate to Advanced Microsoft Office skills, particularly MS Excel, Word, and PowerPoint
• Ability to communicate effectively with all levels of the organization and present clearly
• Ability to work in a team environment and manage projects
• Experience with contracting processes and CLM (contract lifecycle management) systems
• Aptitude to implement improvements
• Experience in healthcare, pharmaceuticals, or other highly regulated industries preferred

Expected performance at this level

• Performs with a high degree of independence and accountability, demonstrating sound judgment in day-to-day contracting activities
• Applies comprehensive knowledge and thorough understanding of concepts, principles, and technical capabilities to complete varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Completes work independently and receives general guidance on new projects
• May provide guidance to peers on routine contracting processes and system usage

Preferred / Additional Skills (as related to the role)

• CLM (Salesforce/Apttus/Conga) proficiency
• SME for OptiFreight contracts and bids
• CLM operating discipline

Compensation & Benefits

• Anticipated pay range: $80,900 - $103,950
• Bonus eligible: No
• Benefits (high-level):
  • Medical, dental, and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-life resources
  • Paid parental leave
  • Healthy lifestyle programs

Application / Closing Window

• Application window anticipated to close: 10/25/2026 (apply as soon as possible if interested)

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.

Encouragement to Apply

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.