Contracts Manager

Overview

This role supports the Contracts team by providing practical contracting support across new business and existing customer relationships. You will act as a primary point of contact for new business deals and renewals, helping to negotiate agreements, draft amendments, manage contracting requests, maintain standard templates, and ensure contract records remain accurate and up to date.

You will work closely with Legal and Privacy teams and coordinate with stakeholders including CSG, Sales, Finance, and others. The position involves managing both incoming contracting requests and a high volume of renewal activity, typically within short turnaround times.

Responsibilities

• Manage the Contracts queue by reviewing, prioritizing, assigning, and progressing requests in a timely manner to keep new business deals and renewals moving efficiently.
• Take ownership of new business contracts from initial review through negotiation and execution, working with Sales and internal stakeholders to progress deals and resolve contractual points.
• Review, draft, and negotiate customer agreements, including MSAs, order forms, amendments, renewal agreements, and other commercial contracts.
• Serve as a primary point of contact for contracting requests and questions from Sales, Account Managers, CSG, Finance, and other internal stakeholders.
• Lead or support contract negotiations with customers and their legal or procurement teams, using approved positions and guidance; escalate more complex or higher-risk matters as appropriate.
• Prepare and adapt approved standard templates for new business, renewals, and related customer contracting needs, often within short turnaround times.
• Draft renewal amendments, MSA amendments, substitution agreements, and other documents needed for new and existing customer relationships, including moving customers from legacy or non-standard contracts onto current terms.
• Review customer-proposed terms and contract redlines, identify key contractual or commercial issues, and work with internal stakeholders to determine appropriate responses.
• Support more bespoke or complex agreements by gathering instructions, reviewing proposed terms, coordinating input from relevant stakeholders, and escalating substantive legal or commercial points where appropriate.
• Maintain current template versions and ensure the correct approved template and contracting position is used.
• Coordinate with Legal, Privacy, Finance, Sales, CSG, and other stakeholders to obtain input and approvals required to complete contracts.
• Save drafts, redlines, stakeholder approvals, final versions, and signed agreements in the appropriate shared drives and contract systems.
• Maintain accurate contract and request information in Salesforce, Conga, SharePoint, SimpleDocs, and other relevant systems.
• Coordinate and track internal approvals and signature routing; ensure completed agreements are returned, recorded, and filed correctly.
• Identify opportunities to improve contracting processes, templates, guidance, and ways of working to support efficient and consistent contract management.
• Perform other contract management activities as needed.

Requirements

• Relevant experience in contract management, legal operations, sales operations, customer renewals, new business, or a similar business support role.
• Experience preparing and managing contracts, amendments, templates, or other business documents; experience in a software or SaaS environment is helpful but not essential.
• Strong organizational skills, with the ability to manage a high volume of requests and meet short turnaround times.
• Excellent attention to detail and a consistent approach to document control, version management, and record keeping.
• Clear written and verbal communication skills and confidence working with internal stakeholders.
• Confident using Microsoft Word and Excel; comfortable learning and working with systems such as Salesforce, SharePoint, Conga, and SimpleDocs.
• Ability to recognize when a request falls outside an approved template or process and should be escalated.
• Interest in developing broader commercial contracting knowledge over time.

Preferred Qualifications

• Not specified.

Compensation & Benefits

• Generous base salary and commission plan.
• 23 vacation days, 10 sick days, 1 annual volunteer day, and 1 day off for your birthday.
• Medical, dental, and vision coverage at 96% of the payroll cost at the employee-only coverage level; 80% for employee plus dependent levels.
• 1x your annual salary in Life and AD&D coverage at no cost to you.
• 5% match on your 401(k) with no vesting schedule after your first 90 days.
• 1 fully paid volunteering day per year.
• Employee matching charity donation scheme.
• Options to lease an Electric Vehicle through a salary sacrifice scheme.

Location

• Not specified.