Court Filing Manager

Overview

This role is responsible for leading a court filing team that supports high-volume legal filings across multiple California courts and jurisdictions.

• Full-Time, Remote
• Salary, Exempt
• Includes benefits, PTO, flexible schedule, and equity options

Responsibilities

On a regular basis, you will:

• Own the day-to-day performance, quality, and output of the Court Filing team of specialists working across multiple California courts and jurisdictions.
• Manage workload distribution and prioritization, ensuring rush and VIP filings are handled with urgency and that SLAs are consistently met.
• Coach and develop team members through regular feedback, hands-on training, and performance conversations; use every rejection or error as an opportunity for improvement.
• Conduct performance evaluations, set goals and KPIs, and hold the team accountable to quality and productivity standards.
• Serve as the deepest source of California court filing expertise, including county-level nuances, mandatory cover sheets, tentative ruling procedures, courtesy copy requirements, e-service rules, and local quirks.
• Conduct regular audits of case files, data entry, and eFiling submissions to catch errors before they reach the court or the client.
• Own formal escalation and incident reporting for complex filing issues: identify root causes and implement fixes to prevent recurrence, resolving issues at your level and surfacing only true exceptions upward.
• Track rejection trends and workflow bottlenecks, and build or refine SOPs and playbooks to close gaps.
• Serve as a liaison between the Court Filing team and Account Executives, Account Managers, Billing, and other internal stakeholders on escalations and process questions.
• Own KPI and SLA reporting for the Court Filing team, translating team- and individual-level data into clear updates for Litigation Support leadership.
• Lead hiring, onboarding, and ramp planning for the Court Filing team, including participating in interviews and building training materials as the team scales.
• Partner with the Training and Development Manager as a co-owner of onboarding curriculum and ongoing training content.
• Own the “Day 1” onboarding experience for new law firm clients on the court filing side, including data entry and account setup.
• Maintain fluency across the eFiling platforms the team relies on—including Tyler Odyssey/File & Serve, LegalConnect, One Legal, Greenfile, and InfoTrack—and stay current as new courts, portals, and rules come online.
• Partner with Litigation Support leadership on special projects and process improvements as the team and client base grow, including expansion into jurisdictions outside California.
• Be visibly present with the team and actively invest in morale and connection.

Requirements

You’ll likely be a strong fit if you have:

• 5+ years of experience in California court filing or eFiling operations, with deep, county-level knowledge of Superior Court requirements.
• 5+ years in a management or leadership role, ideally overseeing a filing, legal operations, or litigation support team.
• A proven track record of managing a high-volume, multi-jurisdiction caseload with consistent quality, accuracy, and SLA performance.
• Hands-on experience with eFiling platforms such as Tyler Odyssey/File & Serve, LegalConnect, One Legal, Greenfile, or InfoTrack.
• Experience building and maintaining SOPs, playbooks, and training materials that enable accurate operations at scale.
• Strong coaching and people-management skills, including experience giving direct feedback and leading difficult performance conversations.
• Emotional intelligence and a people-first leadership style, including staying composed under pressure from clients and courts.
• Excellent cross-functional communication skills, comfortable serving as a liaison between operations, sales, billing, and leadership.
• A track record of process improvement, turning audit findings, rejection trends, and incident reports into fixes that prevent recurrence.

Preferred Qualifications

Bonus points if you also have:

• Experience with case management, CRM, or operational reporting software.
• Experience providing training, webinars, or educational content to teams.
• Knowledge of court filing requirements outside California.
• Prior experience in a startup or high-growth environment.
• Experience partnering with product or engineering teams to improve internal tools or client-facing portals.

Compensation & Benefits

• Salary: $100,000 - $130,000
• Premium Medical, Dental, & Vision Coverage: options for you and your family, with 100% of premiums covered for some plans—well above industry benchmarks.
• Wellness/Mental Health: shared benefits to be used among employees and families.
• Flexible Paid Time Off.
• Equity options.
• Access to a company-provided 401(k) account.
• Home office setup and a monthly stipend to offset internet and phone costs.

Location

Remote (includes work across multiple California courts and jurisdictions).