Data Protection Adviser

Overview

This role involves advising customers on data protection matters, supporting strong customer service within the Customer Success Team (Customer Service Desk). You will provide clear, practical, and reliable guidance aligned with current regulatory expectations and help customers strengthen their data protection posture through effective use of internal platforms and documentation tools.

The position is permanent and full time, with location in the UK and a remote working setup.

Responsibilities

• Provide clear, practical, and reliable guidance to customers on day-to-day data protection matters, ensuring advice is actionable and aligned with current regulatory expectations.
• Support customer success by delivering a high standard of service, contributing to overall customer satisfaction and retention within the Customer Success Team.
• Deliver defensible advice by:
  • Validating responses where there is uncertainty with senior stakeholders (e.g., Group DPO, Legal Counsel, or experienced colleagues).
  • Applying a cautious and risk-aware approach.
  • Clearly communicating appropriate caveats, including limitations of available information and the non-legal nature of advice.
• Assist customers in strengthening their data protection posture by recommending effective use of internal platforms, tools, and documentation resources.
• Create, update, and maintain customer-facing resources, including templates (policies, registers), knowledge base articles, and guidance materials, ensuring quality through peer review and appropriate approvals.
• Identify gaps, inefficiencies, or opportunities within advisory services (including DPO-as-a-service offerings) and proactively recommend improvements to management.
• Maintain accurate, comprehensive, and well-structured records of customer interactions and advice provided (e.g., ticket documentation) to ensure transparency and auditability.
• Stay up to date with developments in data protection law, regulatory guidance, and industry best practices, proactively seeking training and professional development opportunities.
• Communicate clearly, professionally, and respectfully with customers and internal stakeholders, ensuring complex information is conveyed in an accessible and understandable manner.
• Exercise sound judgement and appropriate independence, while actively seeking peer input and review for novel, complex, or uncertain matters.

Requirements

Mandatory

• Solid subject matter knowledge of:
  • Data Protection and GDPR (EU and UK)
  • PECR
• Awareness of UK laws, regulations, and statutory guidance related to data protection, especially for the education sector.
• Familiarity with the ICO (Information Commissioner’s Office), their publications, and enforcement action.
• Familiarity with documented case law.
• Familiarity with CRM and service desk systems, and Hubspot in particular.
• Ability to autonomously research subject matter, including the ability to question sources and assess understanding; this is particularly important for research based on Generative AI tooling.
• Excellent interpersonal skills, communication, and teamwork.

Preferred Qualifications

• Willingness to learn and engage with Information Security and wider compliance issues.
• Willingness to provide help to the Group DPO for internal matters, should that be called upon.

Location

Remote, UK

Employment Type

Permanent, Full Time