Director of Docketing Services

Overview

Remote • Full-time

The organization is seeking a skilled and experienced Director of Docketing Services to provide strategic leadership and operational management for a centralized Docketing Department. This role supports attorneys by ensuring accurate, timely management of litigation deadlines and standardized docketing practices across all offices.

This position reports to the Assistant General Counsel and partners closely with attorneys, the Office of the General Counsel, Office Administration, Information Technology, and Knowledge Management to optimize the use of Milana and other docketing technologies.

Responsibilities

Department Leadership

• Develop and execute the long-term vision for the organization’s Docketing Department, including recruiting, training, and retaining a high-performing team of docketing professionals.
• Direct day-to-day operations, including staffing, workload distribution, and resource allocation to ensure timely, high-quality service.
• Evaluate the department’s needs and resources in further support of the organization’s risk management goals.
• Establish department goals, service standards, and performance metrics.
• Lead efforts for a standardized team, fostering collaboration and continuous improvement.
• Implement firmwide docketing policies and procedures.

Risk Management & Compliance

• Oversee the accurate calculation, entry, and monitoring of litigation deadlines across all jurisdictions.
• Partner with the Office of the General Counsel on calendaring compliance and monitor adherence through quality assurance and periodic audits.

Technology & Innovation

• Partner with the Docketing Systems Manager, Information Technology, and Knowledge Management to drive strategic use of the Milana docketing system and other technologies.
• Identify opportunities to improve docketing processes through technology, automation, and standardized workflows.

Collaboration

• Build strong relationships with attorneys, Office Administrators, Regional Managing Partners, and administrative departments.
• Serve as the primary resource for docketing operations.
• Partner with Learning & Development to support firmwide docketing standards.

Requirements

• Bachelor’s degree required.
• Advanced degree, paralegal certificate, or equivalent professional certifications preferred.
• Equivalent combinations of education and significant leadership experience will be considered.
• Minimum of 10 years of progressively responsible litigation docketing experience in a large law firm.
• Minimum of 5 years of leadership experience managing centralized docketing, calendaring, litigation support, or comparable risk management function.
• Demonstrated success leading organizational change and implementing firmwide operational initiatives.
• Experience partnering with executive leadership, attorneys, and cross-functional departments.
• Extensive knowledge of federal, state, appellate, and administrative court rules.
• Experience with enterprise docketing systems, preferably Milana or a comparable platform.
• Exceptional leadership, communication, and change management skills.

Preferred Qualifications

• Advanced degree, paralegal certificate, or equivalent professional certifications.

Compensation & Benefits

• Annual base pay range: $125,732 - $200,000.
• Actual base pay within this range will be determined by factors including location, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Benefits include:

• Health, dental, and vision insurance
• 401(k) with profit sharing
• Generous paid time off and holidays
• 24/7 telehealth services
• A variety of wellness programs
• Additional optional benefits designed to support employees’ lifestyles

Location

Remote

Relocation costs are not covered.

Additional Information

• Only direct applicants will be considered; third-party recruiters or agencies will not be considered.
• No phone inquiries, please.

Equal Opportunity Employer: The organization is committed to providing equal employment opportunities to all employees and applicants in compliance with applicable laws.