Document Specialist
Overview
This position is remote; however, employees are required to reside in the Greater Houston Area in the event that an in-person training/event occurs.
The organization is seeking a Document Specialist to review legal documents carefully, ensure accuracy, and meet deadlines—while creating an exceptional customer experience. This role involves taking ownership of obtaining, reviewing, and assembling documentation promptly, with consistent customer status updates. The position will support trademark-related searching, filing, and maintenance, with potential for expanded documentation responsibilities.
Responsibilities
- Become a trademark and copyright filing expert through ongoing training
- Produce accurate legal documents for customers and/or government agencies in a timely manner
- Manage and coordinate third-party filings and processing/service deadlines
- Maintain and follow established procedures to provide quality service
- Stay up-to-date with government requirements, resolve processing complications, and record time measurements
- Work closely with attorneys, customer service, and operations, communicating effectively across the organization
- Provide consistent status updates to customers
- Support operations by cross-training on related jobs
- Contribute to team efforts by completing related tasks as needed
General Expectations
- Punctuality; reliable attendance and punctuality
- Accountability
- Mutual respect
- Integrity
- Quality
- Empathy
- Empowerment
- Consistency
- Innovation
- Problem solving
- Humility
- Fearlessness
Requirements
- Copyediting, proofreading, or detailed documentation review experience
- Basic computer skills with Microsoft Office, Internet, and related software applications
- Professional team player with the ability to multitask in a fast-paced environment
- Effective communication skills, including the ability to explain complex terms to non-technical audiences
- Willingness to learn, take on new initiatives, and operate without micro-managing
- Ability to be adaptable, highly organized, proactive, and detail-oriented
- Experience conducting general research
Compensation & Benefits
Not specified in the provided description.
Location
Remote, with a requirement to reside in the Greater Houston Area in the event that an in-person training/event occurs.