eBilling Specialist

Overview

The organization is seeking an eBilling Specialist to join its Revenue Management team. This role is deadline-driven and requires strong problem-solving and decision-making skills to ensure efficiency and accuracy.

This position is based out of one of the organization’s U.S. offices on a remote basis and reports to the Director of Revenue Management.

Position Summary

The eBilling Specialist handles all aspects of electronic billing for the organization’s e-clients. Responsibilities include implementing eBilling, maintaining client eBilling requirements, and ensuring accurate and timely invoice submission through eBillingHub. The role partners with attorneys, billing staff, and local offices to resolve eBilling issues, manage rejections, appeals, and budgets, and ensure compliance with client guidelines.

Responsibilities

• Implement and onboard new clients to eBilling platforms, including setup, mapping, and maintenance of client billing information within eBillingHub
• Submit electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitor invoice status and manage rejections, reductions, and appeals to maximize recovery
• Research and resolve invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
• Identify and resolve rejection code issues; review and analyze recurring rejections to identify root causes and prevent future issues
• Maintain and update client billing requirements, rules, and vendor portal settings
• Submit accruals and budgets through third-party vendor systems as required by clients
• Manage submission and maintenance of timekeeper approvals on client vendor sites
• Coordinate workflows with local offices to ensure successful invoice processing
• Generate and review billing reports to track submission status, outstanding invoices, and client trends
• Support internal staff with procedures and client requirements
• Ensure compliance with firm policies and client standards
• Be flexible to attend onsite trainings, work overtime, and conduct business travel as needed

Requirements

Skills & Competencies

• Highly motivated self-starter able to process a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and prioritize multiple tasks
• Strong attention to detail and excellent organizational skills
• Ability to adapt and shift priorities in a fast-paced environment
• Strong analytical and problem-solving skills to identify and resolve issues independently
• Excellent interpersonal skills and written/verbal communication skills; professional demeanor and ability to thrive in collaborative, team-oriented environments

Education & Experience

• Bachelor’s degree or equivalent experience preferred
• Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment

Technology

• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
• Aderant, eBillingHub and/or Elite experience preferred
• Strong understanding of legal eBilling processes and client billing guidelines
• Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook required
• Basic understanding of artificial intelligence (AI), including core capabilities, limitations, and the importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies and contributing to a culture of innovation

Compensation & Benefits

• Competitive compensation
• Excellent benefits package (if benefits are applicable)

Location

• Remote basis from one of the organization’s U.S. offices

Fair Chance Notice

Qualified applicants with arrest or conviction records will be considered for employment, and a criminal background check will be conducted if a conditional offer is extended in a manner consistent with applicable federal, state, and local laws.

This notice applies to the California Fair Chance Act, Los Angeles and San Francisco Fair Chance Ordinance, and the Philadelphia Fair Chance Hiring Law for Employers.

Equal Employment Opportunity

The organization is an EEO employer committed to merit-based consideration and review without regard to race, sex, or other protected characteristics, and to the principles of non-discrimination on any protected basis.