eBilling Specialist

Overview

The organization is seeking an eBilling Specialist to join its Revenue Management team. This role supports electronic billing for the firm’s e-clients, including onboarding and maintaining client eBilling requirements, ensuring accurate and timely invoice submission, and resolving eBilling issues.

This position is based out of one of the organization’s U.S. offices and is remote. The role reports to the Director of Revenue Management.

Responsibilities

• Implement and onboard new clients onto eBilling platforms, including setup, mapping, and ongoing maintenance of client billing information within eBillingHub
• Submit electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitor invoice status and manage rejections, reductions, and appeals to maximize recovery
• Research and resolve invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
• Identify and resolve rejection code issues; review and analyze recurring rejections to determine root causes and prevent repeat issues on future bills
• Maintain and update client billing requirements, rules, and vendor portal settings
• Submit accruals and budgets through third-party vendor systems as required by clients
• Manage the submission and maintenance of timekeeper approvals on client vendor sites
• Coordinate workflows with local offices to ensure successful invoice processing
• Generate and review billing reports to track submission status, outstanding invoices, and client trends
• Provide support to internal staff regarding procedures and client requirements
• Ensure compliance with firm policies and client standards
• Be flexible to attend onsite trainings, work overtime, and conduct business travel as needed

Requirements

• Highly motivated self-starter capable of processing a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and prioritize multiple tasks
• Strong attention to detail and exceptional organizational skills
• Ability to adapt and shift priorities in a fast-paced environment
• Strong analytical and problem-solving skills to identify and resolve issues independently
• Excellent interpersonal and written/verbal communication skills; professional demeanor and comfort working in collaborative, team-oriented environments

Education & Experience

• Bachelor’s degree or equivalent experience preferred
• Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment

Technology

• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
• Aderant, eBillingHub and/or Elite experience preferred
• Strong understanding of legal eBilling processes and client billing guidelines
• Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook required
• Basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies; contributes to a culture of innovation

Compensation & Benefits

• Competitive compensation and an excellent benefits package (if benefits are applicable)

Location

• Remote position based out of one of the organization’s U.S. offices