eBilling Specialist

Overview

The organization is seeking an eBilling Specialist to join the Revenue Management team. This position is based out of one of the firm’s U.S. offices with a remote work arrangement. The role reports to the Director of Revenue Management.

This position involves managing electronic billing for the firm’s e-clients, including implementation, maintaining client eBilling requirements, and ensuring accurate and timely invoice submission through eBillingHub. The specialist will collaborate with attorneys, billing staff, and local offices to resolve eBilling issues, manage rejections, appeals, and budgets, and ensure compliance with client guidelines.

Responsibilities

• Implement and onboard new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm’s eBillingHub
• Submit electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitor invoice status and manage rejections, reductions, and appeals to maximize recovery
• Research and resolve invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
• Identify and resolve rejection code issues; review and analyze recurring rejections to identify root causes and prevent similar issues on future bills
• Maintain and update client billing requirements, rules, and vendor portal settings
• Submit accruals and budgets through third-party vendor systems as required by clients
• Manage submission and maintenance of timekeeper approvals on client vendor sites
• Coordinate with local offices to ensure successful invoice processing and alignment of workflows
• Generate and review billing reports to track submission status, outstanding invoices, and client trends
• Provide support to internal staff regarding procedures and client requirements
• Ensure compliance with firm policies and client standards
• Remain flexible to attend onsite trainings, work overtime, and conduct business travel as needed

Requirements

Skills & Competencies

• Highly motivated self-starter able to process a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and effectively prioritize multiple tasks
• Strong attention to detail and outstanding organizational skills
• Ability to adapt and shift priorities in a fast-paced environment
• Strong analytical and problem-solving skills to identify and resolve issues independently and effectively
• Excellent interpersonal skills and written/verbal communication skills; maintains a professional demeanor and thrives in collaborative, team-oriented environments

Education & Experience

• Bachelor’s degree or equivalent experience preferred
• Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment

Technology

• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
• Aderant, eBillingHub and/or Elite experience preferred
• Strong understanding of legal eBilling processes and client billing guidelines
• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
• Basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies; contributes to a culture of innovation

Compensation & Benefits

Competitive compensation and an excellent benefits package (if benefits are applicable).

Location

Remote basis from one of the firm’s U.S. offices.

Background Check Notice

Qualified applicants with arrest or conviction records will be considered, and a criminal background check will be conducted if a conditional offer is extended in a manner consistent with applicable federal, state, and local laws. This includes the California Fair Chance Act, Los Angeles and San Francisco Fair Chance Ordinance, and the Philadelphia Fair Chance Hiring Law for Employers.