Escrow Operations Specialist

Overview

This role supports the accurate and timely management of escrow funds throughout the real estate transaction lifecycle. The position works cross-functionally with Compliance, Commissions, Accounting, and Brokerage Operations, and includes daily coordination with agents, closing entities, and cooperating brokerages to ensure escrow requirements are properly documented, monitored, and communicated from initial deposit through closing or cancellation.

Responsibilities

Escrow Review & Monitoring

• Review transaction documentation to identify and validate escrow requirements, including deposit amounts, due dates, receipts, release instructions, and required payment documentation.
• Maintain accurate escrow information and notes within transaction management systems.
• Monitor transaction revisions and addendums for changes impacting escrow.
• Confirm expected escrow funds against deposits received and identify discrepancies requiring additional research or follow-up.
• Maintain clear documentation of escrow activity, outstanding items, decisions, and next steps.

Transaction Closing & Support

• Ensure accurate escrow information is available to support downstream commission and payment processing.
• Partner with Commissions to support anticipated escrow allocations and CDA preparation.
• Confirm required documentation is available ahead of closing, including applicable W-9s and payment instructions.
• Coordinate with Accounting and other internal stakeholders to resolve discrepancies that may impact closing or settlement.
• Escalate unresolved or disputed escrow matters to the appropriate agent, attorney, Broker of Record, or internal stakeholder.

Cancellations & Exceptions

• Review canceled transactions involving escrow funds to ensure required documentation and instructions are complete.
• Coordinate the return or distribution of escrow funds according to approved documentation and internal procedures.
• Support resolution of transactions involving mismatched funds, disputed escrow, or other exceptions.
• Maintain complete documentation of approvals, communications, and resulting actions.

Accounts Payable & Funds Disbursement

• Prepare and submit escrow-related disbursement requests, including deposit returns, commission-related releases, vendor payments, and other third-party payments, using approved banking platforms and in accordance with documented payment instructions and supporting documentation.
• Verify disbursement requests against escrow records, payment instructions, tax documentation, and other required support; identify and escalate discrepancies prior to processing.
• Enter wire and other payment requests into the banking platform/escrow tracker and route them for required internal approval, maintaining appropriate segregation of duties between payment preparation, authorization, and release.
• Partner with Accounting and Treasury to ensure timely and accurate processing of escrow-related payments and perform or support month-end reconciliation of escrow restricted cash accounts to bank statements.
• Maintain complete, organized, and audit-ready records of disbursement requests, approvals, payment confirmations, and related supporting documentation in accordance with internal controls and compliance requirements.

The employer reserves the right to add or change duties at any time.

Requirements

• 1–3 years of experience working real estate transactions, with a strong understanding of the lifecycle of a transaction (e.g., Transaction Coordinator, Compliance Auditor, Commission Processor, and/or Brokerage Accounting Support).
• Minimum of 1 year experience handling escrow, or another related role such as Treasury or Accounts Payable.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to review transaction documentation and identify information impacting financial processing.
• Strong written and verbal communication skills.
• Ability to manage multiple time-sensitive transactions and priorities.

Preferred Qualifications

• Experience with TotalBrokerage, SkySlope, DepositLink, Chase Access, Microsoft Office, Slack.

Compensation & Benefits

• The national base pay range for this position within the United States is $75,000.00 USD.
• Actual compensation within the pay range listed will be decided based on factors including skills, prior relevant experience, and specific work location.

Location

• Remote eligible for candidates based in the United States area.
• Preference will be given to candidates who are able to work hours aligned with the Eastern Time Zone.
• The role may include occasional work at additional offices or attendance at offsites, as agreed to with your manager.
• Candidates must live within the United States.

Hiring Statement

The employer is committed to providing a workplace free from discrimination or harassment and to cultivating an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Hiring, compensation, training, evaluation, and termination decisions are made fairly, and equal employment opportunities are provided to all qualified candidates and staff.

Fraud Notice

Fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information or prompt you to pay a fee related to recruitment or training. The employer does not charge any application, processing, or training fee at any stage of the recruiting or hiring process.

Visa Sponsorship Notice

At this time, H-1B visa or any other work authorization sponsorship is not offered. Candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.