Intake Advocate

Overview

The organization is seeking a dedicated, full-time Intake Advocate to serve as the first voice VIP referral-source clients hear and to support the firm’s intake team. This is a client-facing role where you will make a strong first impression, explain the firm’s process in plain English, answer questions honestly, and help confirm clients want to move forward.

Responsibilities

• Be the first point of contact for VIP referral-source clients, taking calls promptly so clients speak with a real person.
• Conduct brief, friendly intake calls (usually under ten minutes), introducing the firm, walking clients through what happens next, and answering questions clearly and honestly.
• Protect the integrity of every engagement by ensuring clients sign the required one-page digital agreement and personally speaking with the named client before the firm countersigns; contracts are not valid until countersigned.
• Serve as a resource to the intake team by lending an attorney’s judgment on questions that come up during intake.
• Hand new matters off cleanly to intake, the case-management team, and the attorney handling the file.
• Provide warmth, empathy, and professionalism on every call, recognizing clients are navigating a stressful claim.

Requirements

• J.D. from any accredited law school in any U.S. state.
• Option for in-person, hybrid, or full-remote work (location does not matter).
• Excellent phone presence and strong people skills; able to be warm, quick on your feet, and effective with people in a stressful moment.
• Ability to work at pace, handling intake calls throughout the day (with natural peaks in the afternoon and early evening).
• Sound judgment and strong ethical instincts, including the honesty to say when you don’t know an answer and find it.
• Willingness to participate in a shared on-call rotation that includes evenings and rotational weekends.

Preferred Qualifications

• Fluency in Spanish is a significant plus, as a meaningful portion of intake is Spanish-speaking.

Compensation & Benefits

• Job Type: Full-time, salaried, permanent
• Pay: $60,000+ DOE

Benefits:

• Health insurance
• Parental leave
• Professional development assistance

Other perks:

• Employee appreciation programs
• Caring leadership with proven trial experience
• Ongoing opportunities to become a thought leader in the industry
• Monthly swag program
• Super high referral bonuses

Location

Anywhere. Option for in-person, hybrid, or full-remote work.

Equal Opportunity

This employer is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.